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For Companies At a Glance
- Tasks: Engage with guests, provide product education, and ensure a seamless shopping experience.
- Company: Join lululemon, a leader in innovative performance apparel for active lifestyles.
- Benefits: Enjoy competitive pay, employee discounts, health plans, and fitness classes.
- Why this job: Be part of a positive, inclusive culture that values growth and teamwork.
- Qualifications: Must be 18+, legally authorised to work, and have a high school diploma or equivalent.
- Other info: Flexible weekend hours; must be comfortable in a lively retail environment.
Educator (16 hrs weekends) | Cambridge – lululemon
Join to apply for the Educator (16 hrs weekends) | Cambridge role at lululemon
Who We Are: lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. We set the bar in technical fabrics and functional design and create transformational products and experiences that support people in moving, growing, connecting, and being well. We focus on creating a positive, equitable, inclusive, and growth-focused environment for our people.
Job Summary
The Educator role is the foundation of our success. Educators are experts in delivering world-class guest service in our retail stores. They engage and connect with guests, share top-quality product education, and speak authentically about our community and culture.
Key Responsibilities Of The Job
- Guest (i.e., Customer) Experience – Interact with guests to ensure a great experience while valuing their time.
- Assess guests’ needs to provide customized, effective purchase and return solutions and support.
- Provide technical product education by articulating the value and benefit of the product.
- Facilitate a seamless end-to-end guest experience by conducting accurate and timely guest transactions and executing market-relevant omnichannel programs (e.g., buy online/pickup in store, phone sales, ship from store) according to company standards.
- Move dynamically on the floor to engage with guests and attend to store needs.
- Receive guest feedback and partner with store leadership to take appropriate action and “make it right” for guests.
Working With Others
- Contribute to a respectful and inclusive team environment that welcomes differences and supports guests and team members.
- Establish supportive and productive relationships with all team members.
- Collaborate with team members to ensure optimal guest experience and support store operations.
Operations
- Perform product presentation tasks (restock, rearrange, or relocate items) according to company standards.
- Use in-store technology to support store operations and positive guest experiences.
- Perform cleaning tasks as needed to maintain a premium store environment.
- Understand and adhere to people safety policies and procedures to maintain a safe work environment.
- Work in accordance with applicable policies, procedures, and laws or regulations.
Key Skills & Core Values You Bring
- Inclusion & Diversity: Creates and supports an inclusive environment that values differences.
- Integrity/Honesty: Behaves in an honest, fair, and ethical manner.
- Guest Experience: Enjoys working with and helping guests.
- Personal Responsibility: Accepts responsibility and is dependable.
- Self-Awareness: Understands how words or actions may be perceived.
- Collaboration and Teamwork: Works productively with others and seeks diverse perspectives.
- Enthusiasm: Brings energy to work and engages others.
Job Requirements
Eligibility
- Must be legally authorized to work in the country where the store is located.
- Must be 18 years of age or older.
- Must have proof of the Right to Work and meet local legislative requirements (EMEA only).
- Must have the ability to travel to the assigned store with own transportation.
Availability
- Willing to work a flexible schedule including evenings, weekends, and holidays.
Other Willingness Requirements
- Willing to work in an environment with bright lights and loud music.
- Willing to move through a store for most of a shift to help guests and accomplish work.
- Willing to move boxes weighing up to 30 lbs (13.6 kg).
- Willing to work as part of a team and also complete some work independently.
Job Assets (nice to have)
- Education: High school diploma, GED, or equivalent.
In keeping with our mission, accommodations@lululemon.com is available if you have questions about how your unique abilities may translate to the requirements for this role, with or without a reasonable accommodation. Please include the position title, location, and the nature of your question or request in your email.
Beyond The Paycheck (Benefits & Perks)
lululemon’s total rewards program supports your goals and the things you love. In addition to competitive base pay and a team-based bonus program, we offer extended health plans, paid time off, savings plans, generous employee discounts, fitness/yoga classes, a parenthood top-up program, and personal and professional development programs. Availability of benefits may vary by location and employment type, and the company reserves the right to alter benefits at any time without notice.
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Educator (16 hrs weekends) | Cambridge employer: LULULEMON
Contact Detail:
LULULEMON Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Educator (16 hrs weekends) | Cambridge
✨Tip Number 1
Familiarise yourself with lululemon's products and their unique features. Being knowledgeable about the technical fabrics and functional designs will help you engage authentically with guests and demonstrate your expertise during the interview.
✨Tip Number 2
Showcase your passion for guest experience by preparing examples of how you've provided excellent customer service in the past. Think about specific situations where you went above and beyond to meet a customer's needs, as this aligns perfectly with the role's focus.
✨Tip Number 3
Emphasise your ability to work in a team and collaborate effectively. Prepare to discuss how you've contributed to a positive team environment in previous roles, as this is crucial for creating an inclusive atmosphere at lululemon.
✨Tip Number 4
Be ready to demonstrate your flexibility and willingness to adapt to different situations. Since the role requires working weekends and potentially handling various tasks, showing that you're open to diverse responsibilities will make you a strong candidate.
We think you need these skills to ace Educator (16 hrs weekends) | Cambridge
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the Educator role at lululemon. Highlight your experience in guest service and any relevant skills that align with their focus on community and culture.
Tailor Your CV: Customise your CV to reflect the key responsibilities and skills mentioned in the job description. Emphasise your ability to engage with guests, provide product education, and work collaboratively in a team environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the brand and your commitment to creating an inclusive environment. Share specific examples of how you've contributed to guest experiences in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at LULULEMON
✨Show Your Passion for Guest Experience
As an Educator, your role revolves around providing exceptional guest service. Be prepared to share examples of how you've gone above and beyond for customers in the past. This will demonstrate your commitment to creating a positive experience.
✨Understand lululemon's Culture
Familiarise yourself with lululemon's values, especially around inclusion and diversity. During the interview, express how you align with these values and how you can contribute to a respectful and inclusive team environment.
✨Demonstrate Product Knowledge
Since the role involves providing technical product education, brush up on lululemon's products and their benefits. Be ready to discuss how you would communicate this information to guests in an engaging way.
✨Emphasise Team Collaboration
Collaboration is key in this role. Share experiences where you've successfully worked as part of a team to achieve a common goal. Highlight your ability to support and uplift your colleagues while ensuring a great guest experience.
