Store Manager | Birmingham in Cannock

Who We Are: lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. We create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future, including creating an equitable, inclusive and growth-focused environment for our people.

Job Summary: Store Managers are accountable for every aspect of the retail store operations, ensuring that all areas of the store are engaged, performing, and delivering world-class guest experience. Store Managers build team capabilities to drive strategy and achieve key results for the business. This role is responsible for the talent acquisition strategy, ongoing people development and growth within their community.

Key Responsibilities of the Job

• Leadership and People Management
  • Create and foster a respectful and inclusive team environment and culture by welcoming and celebrating differences.
  • Establish a vision for the store based on key metrics and initiatives.
  • Build a strong and diverse team to drive store operations.
  • Manage the store's hiring process, ensuring a focus on IDEA (inclusion, diversity, equity, and action).
  • Support ongoing learning and development of all store team members.
  • Engage in career discussions to support team understanding of career and personal growth.
  • Plan and prepare team member schedule according to labour requirements.
  • Address all employee relations issues.
• Working with Others
  • Establish supportive and productive relationships with all team members.
  • Collaborate with in-store team members to ensure optimal guest experience.
  • Support team members to ensure a great guest experience.
  • Move dynamically on the floor to assess and fulfil the needs of the business, team, and guests.
  • Address emergent issues, including guest escalations.
• Operations
  • Manage whole store profit and loss (P&L) in accordance with goals.
  • Plan and execute high-level quarterly and annual planning for store.
  • Plan floor coverage and maintain efficiency of floor operations.
  • Understand and adhere to people safety policies and procedures.

Key Skills & Core Values You Bring

• Inclusion & Diversity: Creates/supports an inclusive environment.
• Integrity/Honesty: Behaves in an honest, fair, and ethical manner.
• Leadership: Motivates, empowers, develops, and directs people.
• Decision Making: Uses logic and reasoning to evaluate alternatives.
• Adaptability/Agility: Tolerates uncertainty and can change priorities.
• Team Building: Creates and develops teams that maximize accomplishments.
• Strategic Thinking: Sets strategies aligned to vision and values.
• Resilience: Remains persistent; recovers quickly from setbacks.
• Change Management Leadership: Leads others through change processes.
• Business Acumen: Understands and addresses business information.

Job Requirements

• Must be legally authorized to work in the country.
• Must be 18 years of age or older.
• Must have proof of the Right to Work.
• Must have the ability to travel to assigned store.

Availability

• Willing to work a flexible schedule including evenings, weekends, and holidays.

Experience

• 1 year people management experience.

Job Assets

• Education: High school diploma, GED, or equivalent.
• Education: Bachelor's degree or equivalent.
• Experience: 2 years retail or sales specific management experience.

Beyond The Paycheck (Benefits & Perks)

At lululemon, we care for and invest in the whole person - body, mind, spirit. Our total rewards program is designed to support you in achieving your goals. In addition to competitive base pay and a team-based bonus program, we also offer extended health plans, paid time off, savings plans, generous employee discounts, fitness/yoga classes, parenthood top up program and personal and professional development programs.