Specialist, Omni Fulfilment

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

About this team: Within digital, the omni retail experience team is responsible for delivering omni experiences with tools for our guests and educators to expand connection beyond product.

A day in the life: what you’ll do:

• Responsible for supporting a wide range of Ecomm fulfilment programs and initiatives, ensuring seamless execution across digital and retail channels to elevate the guest experience.
• Lead internal and external communication efforts for fulfilment-related updates impacting retail and the GEC teams, ensuring clarity and timely information sharing.
• KPI analysis & reporting (trade, MBR) to surface insights and drive continuous operational improvement.
• Support digital forecasting for both Ecom and ship-from-store (SFS), driving optimal fulfilment performance.
• Support the enhancement of existing fulfilment and inventory programs, as well as the deployment of new initiatives through pilots/test and learn acting as an on-the-ground resource when needed.
• Manage and triage operational requests through ServiceNow, ensuring timely resolution and alignment across stakeholders.
• Maintain accurate and up-to-date store listings and FAQs to ensure guests receive the most current information.
• Manage employee discount program administration, ensuring timely updates and addressing any blockers.

Qualifications, skills & experience:

• Strong understanding and passion for guest experience.
• Curious and open minded, always seeking ways of improving the status quo.
• Ability to understand and solve complex problems.
• Comfortable working with different level, cross-functional stakeholders across timezones.

Must haves:

• Acknowledge the presence of choice in every moment and take personal responsibility.
• Possess an entrepreneurial spirit and continuously innovate to achieve great results.
• Communicate with honesty and kindness and create the space for others to do the same.
• Lead with courage, knowing the possibility of greatness is bigger than the fear of failure.
• Foster connection by putting people first and building trusting relationships.
• Integrate fun and joy as a way of being and working.

Role Classification: Your role is classified as Hybrid under our global SSC Hybrid Workplace Policy. In-person collaboration is important, and much of the role can be performed remotely. Work is performed at both the SSC office and home office every week.

Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. Lululemon is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

This Equal Employment Opportunity policy applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination and all other terms and conditions of employment. While management is primarily responsible for seeing that Lululemon equal employment opportunity policies are implemented, you share in the responsibility for assuring that, by your personal actions, the policies are effective.

Lululemon is committed to providing reasonable accommodation to applicants with disabilities. If you would like someone from our team to contact you for individualized support, email us at accommodations@lululemon.com. In your email, please include the position title, the location of the position and the nature of your request.