Senior Ecommerce Experience Specialist

Business Unit: Store Support Centre (SSC)

Time Type: Full-time

Description & Requirements

who we are

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we\’re in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

role summary

The Senior Ecommerce Experience Specialist will be responsible for driving the online merchandising strategy, overseeing site performance, and collaborating with cross-functional partners to deliver a seamless guest journey and best-in-class site experience that supports brand objectives and key performance targets.

a day in the life: what you’ll do

• Collaborate with the Ecommerce Manager to define, implement, and optimise the experience calendar and commercial trading strategy
• Oversee the day-to-day trading of our websites, supporting the Ecommerce Manager with coordinating team priorities and ensuring key tasks are delivered on time and to an exceptional standard
• Provide actionable insights by analysing sales performance and conversion funnel data to drive continuous improvement
• Identify emerging trends and opportunities to optimise site performance and increase revenue
• Partner with cross-functional teams and third-party vendors to deliver cohesive, customer-first website experiences and seamless guest journeys
• Conduct regular competitor analysis and market research, sharing insights on new features, promotional strategies, and product highlights

Qualifications, skills & experience

• 4+ years experience in ecommerce and trading of web platforms or related spaces (experience with Salesforce Commerce Cloud preferred but not essential)
• Strong analytical approach to identify and understand trends based on data and insight with a detailed understanding of ecommerce eco-systems and levers to drive performance
• Team-orientated with ability to effectively communicate priorities and collaborate with partners across the organization at all levels
• Proactive and determined problem solver with a keen eye for detail

must haves

• Acknowledge the presence of choice in every moment and take personal responsibility.
• Possess an entrepreneurial spirit and continuously innovate to achieve great results.
• Communicate with honesty and kindness and create the space for others to do the same.
• Lead with courage, knowing the possibility of greatness is bigger than the fear of failure.
• Foster connection by putting people first and building trusting relationships.
• Integrate fun and joy as a way of being and working.

Role Classification

This role is classified as Hybrid under our global SSC Hybrid Workplace Policy.

In-person collaboration is important, and much of the role can be performed remotely. Work is performed from the office at least 3 days per week.

Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. Lululemon is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination and all other terms and conditions of employment. While management is primarily responsible for seeing that Lululemon equal employment opportunity policies are implemented, you share in the responsibility for assuring that, by your personal actions, the policies are effective.

lululemon is committed to providing reasonable accommodation to applicants with disabilities. If you would like someone from our team to contact you for individualized support, email us ataccommodations@lululemon.com . In your email, please include the position title, the location of the position and the nature of your request.

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