Retail Operations Manager, Programs and Initiatives - EMEA

Retail Operations Manager, Programs and Initiatives - EMEA

Business Unit: Store Support Centre (SSC)

Description & Requirements

who we are

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

about this team

Reporting to the Senior Manager- Retail Operations, you will be responsible for the execution of the NSO program across the region, and the management of key EMEA wide programs and initiatives that impact the Retail porColio. This role is key in ensuring that all programs and initiatives are planned effectively, key stakeholders are enrolled successfully, and projects are managed end to end and to the highest standards

core responsibilities

• Responsible for the project management of all in-region NSO's, optimisations, relocations and renovations- ensuring all key stakeholders effectively contribute to the successful delivery of all these projects.
• Leads in the discovery of new test concepts and new market entry from a Retail Operations perspective.
• Acts as a partner to the Construction team to ensure annual Bundles are managed effectively and are signed off in partnership with the RM's and Area Director.
• Partners with the Global team in the planning and execution of key strategic initiatives, projects and pop ups.
• Defines the annual Business Efficiencies strategy and manages the EMEA program identifying key opportunities to reduce operating costs, drive top line sales and improve business profitability.
• Partners with Global Procurement in the discovery phase of Business Efficiencies, and is a key partner/decision maker in the tendering process across the estate.
• Partners with FP&A in understanding key opportunities/benefits/costs to the region as part of the Business Efficiencies program.
• Partners with Legal in due diligence and understanding of any key risks contractually as part of the Business Efficiencies program.
• Leads the New Ways of Working program hosting regular listening sessions with Retail and key partners to understand opportuni&es to op&mise ways of working- reducing workload, automating processes and innovating with new systems and processes.
• Collaborates with Store Design, Construction, Real Estate, FP&A teams to priori&se short and long term goals.
• Supports the Senior Manager, Retail Opera&ons EMEA with departmental planning and organisation.
• Creates and fosters deep collaboration between the SSC and Retail.

qualifications

• Bachelor's Degree required or higher in business opera&ons or related field, or equivalent experience in a similar field/industry,
• Project Management cer&fica&on or equivalent experience
• 5+ years leading teams in Retail or related field
• Skilled communicator and facilitator
• Self-starter comfortable creating structure and strategy

must haves

• Acknowledge the presence of choice in every moment and take personal responsibility for your life.
• Possess an entrepreneurial spirit and continuously innovate to achieve great results.
• Communicate with honesty and kindness and create the space for others to do the same.
• Lead with courage, knowing the possibility of greatness is bigger than the fear of failure.
• Foster connection by putting people first and building trusting relationships.
• Integrate fun and joy as a way of being and working, aka doesn't take yourself too seriously.

additional notes

Immigration support is potentially available for this role.

Authorization to work in UK is required for this role.

compensation and benefits package

lululemon’s compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and teamperformance. The base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. As part of our total rewards offering, permanent employees in this position may be eligible for our competitive annual bonus program and equity offerings, subject to program eligibility requirements.

At lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth:

• Extended health and dental benefits, and mental health plans
• Paid time off
• Savings and retirement plan matching
• Parenthood top-up
• Extensive catalog of development course offerings
• People networks, mentorship programs, and leadership series (to name a few)

Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.

workplace arrangement

Hybrid

In-person collaboration and connection is important to our culture. Work is performed onsite, minimum 4 days per week.

Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. Lululemon is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination and all other terms and conditions of employment. While management is primarily responsible for seeing that Lululemon equal employment opportunity policies are implemented, you share in the responsibility for assuring that, by your personal actions, the policies are effective.

lululemon is committed to providing reasonable accommodation to applicants with disabilities. If you would like someone from our team to contact you for individualized support, email us ataccommodations@lululemon.com . In your email, please include the position title, the location of the position and the nature of your request.
The use of AI tools, including but not limited to ChatGPT, Microsoft Copilot, Gemini, DeepSeek, or any other AI-assisted software, is strictly prohibited during the interview process. This includes, AI-generated responses, content creation, or any form of automated assistance in live interviews, case studies, technical assessments, or written submissions.
At lululemon, we are committed to privacy, integrity, transparency, and ethical hiring practices. Our commitment to responsible AI ensures that proprietary information is protected and that all hiring decisions are based on an individual’s own skills, judgment, and expertise without AI assistance. Any use of AI during the interview process will result in immediate disqualification. lululemon reserves the right to use AI detection tools to verify the authenticity of candidate responses.