At a Glance
- Tasks: Lead innovative retail operations and enhance the guest experience in a dynamic environment.
- Company: Join lululemon, a leader in performance apparel with a focus on community and wellness.
- Benefits: Enjoy competitive pay, health benefits, generous discounts, and career development opportunities.
- Other info: Hybrid work model with a vibrant culture focused on connection and personal growth.
- Why this job: Make a real impact in retail while working with a passionate team that values innovation.
- Qualifications: 5+ years in retail, strong leadership skills, and a knack for data analysis.
The predicted salary is between 47250 - 57750 £ per year.
Location: United Kingdom
State/Province/City: London
Business Unit: Store Support Centre (SSC)
Time Type: Full-time
Who we are
lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.
About this team
The Retail Operations team is the bridge between the SSC and the Retail stores and play a pivotal role in representing the stores voice at the SSC. We lead initiatives that transform our Retail and Guest experience, and love strategic, resourceful and innovating people that excel at operations. We touch all aspects of the store operations, including making sure stores are seeing positive results that meet and exceed company goals. You are passionate about supporting our stores, and are best in class at completing complex projects in record time.
In partnership with SSC and Store leaders, Retail Operations works on new initiatives that elevate and support the demands of running a store.
Core responsibilities
- Works closely with SSC partners locally and globally to consult/drive new Daily Operations innovative processes, alongside refining existing. This will include supporting implementation/roll-out in stores.
- Develop communication strategies to support the roll-out and implementation of regional projects/initiatives.
- Leads the EMEA Store Supplies program, partnering with external parties in ensuring Stores have what they need to operate their business continuously and successfully.
- Responsible for collaboration with all departments on the development of the EMEA Retail Operations Manual and the creation of relevant chapters to drive business continuity, process, procedure and compliance.
- Partners with Retail Technology in ensuring all net new projects/initiatives and BAU that impact the Retail estate are well considered, planned and delivered to a high standard.
- Partners with Asset Protection in ensuring that all policies and procedures are well documented and any new net initiatives or projects are delivered to a high standard.
- Works closely with Global partners on EMEA packaging requirements, forecasting and management.
- Leads the EMEA Personalisation and Souvenir strategy and existing programs.
- Partners with numerous third party suppliers to drive Daily Operations innovation, standards and performance on a regular basis.
- Facilitates follow-up support and collates feedback on projects and initiatives delivery.
- Provide data analysis to support market business and result of projects and initiatives.
- Identify and make recommendations to elevate the current ways of working/operations.
Qualifications
- 5+ years experience, ideally within a retail environment
- Strong ability to work independently and cross-functionally
- Strong leadership capabilities and communication skills
- Attention to detail
- Resourceful and high level of initiative
- Data analysis
- Enrollment and ability to influence
- Proven ability to work with and lead a cross functional team
Must haves
- Acknowledge the presence of choice in every moment and take personal responsibility for your life.
- Possess an entrepreneurial spirit and continuously innovate to achieve great results.
- Communicate with honesty and kindness and create the space for others to do the same.
- Lead with courage, knowing the possibility of greatness is bigger than the fear of failure.
- Foster connection by putting people first and building trusting relationships.
- Integrate fun and joy as a way of being and working, aka doesn’t take yourself too seriously.
Additional notes
Immigration support is potentially available for this role. Authorization to work in UK is required for this role.
Compensation and benefits package
lululemon’s compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. The base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. As part of our total rewards offering, permanent employees in this position may be eligible for our competitive annual bonus program and equity offerings, subject to program eligibility requirements. At lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth:
- Extended health and dental benefits, and mental health plans
- Paid time off
- Savings and retirement plan matching
- Generous employee discount
- Fitness & yoga classes
- Parenthood top-up
- Extensive catalog of development course offerings
- People networks, mentorship programs, and leadership series (to name a few)
Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.
Workplace arrangement
Hybrid In-person collaboration and connection is important to our culture. Work is performed onsite, minimum 4 days per week.
Retail Daily Operations Lead employer: Lululemon Athletica
Lululemon Athletica is an exceptional employer that prioritises a vibrant work culture focused on inclusivity and teamwork, making it an ideal place for those passionate about enhancing guest experiences. Employees benefit from comprehensive personal and professional development opportunities, alongside a flexible schedule that accommodates work-life balance, all within the dynamic environment of Greater London. Join us to be part of a community that values integrity and accountability while enjoying a range of attractive benefits.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Daily Operations Lead
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Lululemon Athletica, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Lululemon Athletica!
We think you need these skills to ace Retail Daily Operations Lead
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Lululemon Athletica, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Lululemon Athletica and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Lululemon Athletica that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Lululemon Athletica
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
