Manager, Omni Inventory & Fulfilment

Business Unit: Store Support Centre (SSC)

Time Type: Full-time

who we are

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. That includes creating an equitable, inclusive and growth-focused environment for our people.

about this team

Reporting into the Sr Manager, Omni you are part of the digital team which focuses on delivering elevated digital experiences to our guest online and instore.

about this role

Through your leadership and in close partnership with your cross functional partners you will champion a clear vision and lead the Omni Inventory and Fulfilment experience’s function focusing on 2 key pillars:

• Inventory optimization: increasing the inventory availability and visibility across channels
• Fulfilment experiences: creating choice and convenience for guests’ delivery experiences

what you will do

• Create and champion the EMEA omni fulfilment experiences vision in partnerships with teams regionally and globally in alignment with enterprise and regional priorities.
• Set a clear strategy to advance capabilities within Inventory & Fulfilment, based on best in class experiences from competitors, new emerging technologies, guest data & feedback.
• In partnership with FP&A own cost & profit forecasting, tracking and identify optimisations through detailed scenario modelling based on digital KPI and operational impacts.
• Monitor and optimize all fulfilment and inventory experiences and operations from sourcing logic to last mile experience.
• Set and direct actions from all critical operational KPI’s within inventory and fulfilment.
• Manage all senior stakeholder communication around inventory & fulfilment programs, declared revenue and cost savings, identify risks and update on future opportunities to senior leaders on a regular basis.
• Lead bringing to market, operationalize, monitor and optimize new Inventory & Fulfilment programs across the EMEA region (e.g. multi-node, inventory intelligence, SFS, STS, BOPIS, new carriers, net new delivery experiences).
• Build out robust business cases with clear revenue and profit implications of all net new fulfilment and inventory experiences.
• Input into strategic planning process to gain investment for priority initiatives.
• Own scenario modelling and create a configurable toolset to delivery on the KPI, revenue and cost optimisations across all delivery experience.
• Set new charges for delivery experiences and optimise those for conversion and cost.
• Partner with loyalty teams to understand opportunities within our loyalty guest segments for inventory & fulfilment experiences.
• Bridge the gap between regional business and central product and technology groups to ensure successful delivery of new fulfilment and inventory-oriented capabilities.
• Partner with global INTL Digital and Omnichannel teams to define future strategic initiatives roadmap and priorities across all Fulfilment & Inventory initiatives.
• Input into prioritisation, manage requirements and make critical decisions on scope and operational roll out plans.
• Identify operational constraints and capability maturity required for all initiatives and ensure regional teams are setup for growth and initiative launches and scale.
• Lead team to deliver product marketing (training, onboarding, ongoing communication) for existing and future fulfilment programs.
• Regional/local market insights gathering to inform future strategies and enhancement for global and local capabilities.
• Lead and develop a team of high performing individuals delivering into your team mandate.
• Activate talent through our leadership frameworks.
• Identify and lead with priorities, highlight future resource planning and constraints and input into Snr. Manager on team evolution.
• Set clear accountabilities, OKR’s, strategic progress tracking to lead mandate through team.

Qualifications

• A personally responsible self-starter with an entrepreneurial mindset.
• Ability to understand and solve complex problems.
• Passion for omni, omni technology and guest experience.
• Years+ work experience and previous managerial experience in retail or digital environment.
• Well organized with an ability to manage multiple priorities.
• Vertical retail and/or project management skills.
• Comfortable coordinating, influencing and presenting to multiple cross-functional stakeholders, often across different hierarchical levels within the organization.

Must haves

• Uniquely you—we value difference and want you to as well.
• Enjoys working cross-functionally in a fast-paced environment.
• Possesses an entrepreneurial spirit and continuously innovates to achieve great results.
• Pioneering self-starter, motivated by doing things differently and successful in an innovative, goals-oriented environment.
• An inclusive mindset, listening intently and communicating with honesty and empathy.
• Experience in enrolling, inspiring, influencing and bringing out the best in others.
• Has fun while delivering great results.

Your role is classified as Hybrid under our global SSC Hybrid Workplace Policy. This role is classified as Hybrid under our SSC Workplace Policy: In-person collaboration is important, and much of the role can be performed remotely. Work is performed onsite at least 3 days per week.

Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. Lululemon is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination and all other terms and conditions of employment. While management is primarily responsible for seeing that Lululemon equal employment opportunity policies are implemented, you share in the responsibility for assuring that, by your personal actions, the policies are effective. Lululemon is committed to providing reasonable accommodation to applicants with disabilities. If you would like someone from our team to contact you for individualized support, email us at accommodations@lululemon.com. In your email, please include the position title, the location of the position and the nature of your request.