Senior Director, EMEA Fulfillment in London

Business Unit: Store Support Centre (SSC)

Description & Requirements

Who we are: lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. That includes creating an equitable, inclusive, and growth-focused environment for our people.

About this team: The EMEA Fulfillment Strategy & Operations team is responsible for leading fulfillment from strategic planning through delivery for the EMEA region, in partnership with key global fulfillment support functions. This critical position drives the region’s fulfillment operations and is key to ensuring we meet the service and financial expectations while enabling the region’s growth, today and in the future. The Senior Director is also responsible for strategic planning to meet business demands, service level agreements, and company objectives in regard to cost, productivity and guest experience. The team directly manages Distribution and Outbound Logistics operations, managing day-to-day operations of our 3PL partners in region and performance management across our logistics carriers across all markets and channels in region. The team has ‘dotted line’ accountability for globally supported fulfillment functions of Inbound Logistics and Trade Compliance. In addition, this role leads regional fulfillment strategy, planning, programs, and budgeting. This includes EMEA Fulfillment Planning as well as Programs, leading delivery of key projects such as opening new fulfillment centers and integrating carrier and marketplace platforms. This function is highly collaborative and requires both strategic and operational mindset, partnering in region and globally to achieve our strategic and operational goals while navigating complex business environments.

A day in the life: what you’ll do

• Direct EMEA fulfillment regional operations, including DC operations, outbound logistics, and supporting functions.
• Lead EMEA fulfillment teams and 3PL partners to achieve targeted performance, including growth expectations.
• Drive continuous improvement in fulfillment accuracy and delivery performance to ensure service level compliance.
• Partner with global and regional functional experts to accelerate operational performance, set performance targets and ensure effective product flow from factory to guest while achieving regional fulfillment performance targets.
• Establish, evaluate and maintain performance standards for all areas of operations to ensure performance targets are achieved while continually looking for ways to enhance service and reduce costs.
• Responsible for budgeting and reporting efforts including labor, operating expenses, and P&L oversight.
• Operationalize and manage integrated plans with cross-functional partners - deliver seamlessly through peak periods of business considering all aspects of risk planning and management.
• Establish effective working relationships with EMEA leadership and stakeholders as well as global teams in the SSC.
• Optimize E2E EMEA product flow, including driving key strategies and implementations, including building, deploying and maintaining a regional continuous improvement program that drives YOY performance improvements.
• Support the negotiation with key partners and vendors on operating agreements and go-to-market models.
• In partnership with regional team and global functional leadership, create and implement the EMEA fulfillment operations strategy to enable 5 year plan.
• Translate the EMEA fulfillment strategy into a multi-year initiative roadmap. Drive the initiatives to achieve targeted results.
• Build and maintain the roadmap to achieve the 5 year plan.
• Develop and execute plans for continual growth and peak season support.
• Manage the initiative portfolio ensuring initiatives achieve expected performance targets.
• Create a motivational and supportive environment in which employees are challenged, coached, trained and provided with career opportunities; build a culture of continuous improvement.
• Assess staff development needs, design a plan to address these needs, and execute plan.
• Establish formal succession plan based on potential and performance to support future business needs.
• Develop and sustain strong, collaborative working relationships with key stakeholders and global partners.
• Grow and develop your team through inspirational leadership, education and accountability. Achieve greatness and have fun doing it.

Qualifications

• Minimum of 15+ years’ experience in fulfillment operations, logistics management, vendor/partner management, with a minimum of 8 years in a management role.
• Deep knowledge of EMEA distribution, logistics, and trade compliance operations, including managing franchise and marketplace models.
• Strong business, leadership, planning, budgeting, and organizing skills; including the ability to provide innovative, strategic ideas to management, communicate value, gain approval and implement effectively.
• Highly strategic thinker with proven experience in managing large scale, highly complex business environments across multiple stakeholders and teams in a matrix model.
• Demonstrated executive-level presence.
• Inspirational leadership style with the proven ability to manage change while developing, mentoring, and retaining high-performing teams.
• Expert at critical thinking, logical structuring, financial analysis/modeling, business case development.
• Strong attention to detail and excellent analytical and communication skills.
• Excellent facilitation and issue resolution skills; ability to drive consensus.
• Ability to work and deliver in changing environments, under limited guidance while adhering to specified deadlines and budgets.
• Ability to interpret and adjust to situations that involve conflicting goals.
• Ability to effectively manage a large, dispersed team and prioritize work.

Must haves

• Acknowledge the presence of choice in every moment and take personal responsibility for your life.
• Possess an entrepreneurial spirit and continuously innovate to achieve great results.
• Communicate with honesty and kindness and create the space for others to do the same.
• Lead with courage, knowing the possibility of greatness is bigger than the fear of failure.
• Foster connection by putting people first and building trusting relationships.
• Integrate fun and joy as a way of being and working, aka doesn’t take yourself too seriously.

Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. Lululemon is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination and all other terms and conditions of employment. While management is primarily responsible for seeing that Lululemon equal employment opportunity policies are implemented, you share in the responsibility for assuring that, by your personal actions, the policies are effective. Lululemon is committed to providing reasonable accommodation to applicants with disabilities. If you would like someone from our team to contact you for individualized support, email us at accommodations@lululemon.com. In your email, please include the position title, the location of the position and the nature of your request.