Outbound Logistics Lead in London

Location: United Kingdom

City: London

Business Unit: Store Support Centre (SSC)

Time Type: Full-time

About lululemon

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. We create transformational products and experiences that support people in moving, growing, connecting, and being well. Our success is attributed to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. We focus on creating positive change to build a healthier, thriving future, including an equitable, inclusive, and growth-focused environment for our people.

About this team

The team is responsible for the flow of all products to stores, partners, and to the hands of our guests (e-com), ensuring timely, efficient, and cost-effective operations while following company policies such as finance, inventory control, accounting, asset protection, and data security.

Core Responsibilities

• The Outbound Logistics Lead plays a lead role for lululemon internal and external cross-functional partners, efficiently managing shipments/parcels throughout our European network.
• Facilitate the movement of domestic, cross-border, and international shipments between our Distribution Centre(s) and our partners, stores, and guests.
• Work with Retail, Strategic Sales, Digital ops teams, and e-commerce guest experience centre (GEC) by actively communicating delivery disruptions and sharing delivery performance metrics.
• Lead and identify performance gaps and prepare improvement recommendations to enhance guest experience.
• Set up, maintain, and continuously improve tracking tools for visibility of parcels in transit.
• Work directly with transportation vendors to ensure timely and efficient deliveries.
• Partner with global technology teams to optimise and improve guest returns and delivery experience.
• Continuously monitor and improve use of nShift capabilities and maintain shipping rules.
• Investigate shortages and damages, submit claims, and monitor receipt of refunds.
• Lead freight invoice auditing and prepare performance metrics.
• Own and analyse rates and service options from carriers in partnership with the London-based finance team.
• Lead various forecasting and capacity analysis to streamline the outbound shipping process.

Qualifications

• Minimum 3 years’ experience in international logistics, preferably as an outbound logistics lead in a fast-paced, multi-channel environment.
• Experience working with external transportation partners is preferred.
• Clear understanding of procedures and documentation requirements, including customs docs for non-EU countries.
• Strong accuracy, analytical, and problem-solving skills.
• Proficient in Microsoft Word, Excel, and Outlook.
• Good understanding of import and export regulations.
• Strong organisational and responsive problem-solving skills.
• Ability to multitask and manage time efficiently.
• Strong customer service and communication skills.
• XML experience would be advantageous.

Must Haves

• Acknowledge the presence of choice in every moment and take personal responsibility for your life.
• Possess an entrepreneurial spirit and continuously innovate to achieve great results.
• Communicate with honesty and kindness, creating space for others to do the same.
• Lead with courage, knowing the possibility of greatness is bigger than the fear of failure.
• Foster connection by putting people first and building trusting relationships.
• Integrate fun and joy as a way of being and working.

At lululemon, investing in our people is a top priority. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognising our teams for their performance and dedication, our total rewards offerings include:

• Extended health and dental benefits, and mental health plans.
• Paid time off.
• Savings and retirement plan matching.
• Generous employee discount.
• Fitness & yoga classes.
• Parenthood top-up.
• Extensive catalog of development course offerings.
• People networks, mentorship programs, and leadership series.

Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these programs at any time without advance notice.

Workplace Arrangement

This role is classified as In-Person under our SSC Workplace Policy. In-person collaboration and/or office-based work is necessary or important for the role. Work is mainly performed onsite, 4 days per week.