Fulfillment Project Manager in London

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

About The Role

This role is responsible for leading and delivering logistics projects across the EMEA region, with a particular focus on outbound distribution and carrier management. The position will play a key role in expanding and improving logistics capabilities to support ongoing business growth, including e-commerce expansion into new markets and the integration of additional delivery partners. A core part of the role is ensuring that logistics solutions are scalable, efficient, and able to support future operational needs. Alongside project delivery, this role will contribute to the development and continuous improvement of logistics processes, helping to enhance performance, reduce costs, and maintain high service standards across the region. The role requires close collaboration with cross‑functional teams and the ability to manage multiple priorities in a dynamic environment.

Core Responsibilities

• Lead the end-to-end planning and execution of multi‑carrier logistics projects, primarily in EMEA.
• Develop detailed project plans, set milestones, and ensure alignment with regional and global logistics objectives.
• Manage project budgets, timelines, and resources, ensuring adherence to scope and stakeholder requirements.
• Collaborate with cross‑functional teams, including operations, IT, finance, and procurement, to ensure successful project delivery.
• Engage with external carriers and logistics providers to ensure seamless project integration and implementation.
• Act as the primary point of contact for internal stakeholders and carriers, providing regular updates on project status and resolving issues as they arise.
• Oversee the implementation of new carriers into the outbound logistics network, ensuring integration with existing systems (such as TMS and WMS).
• Work closely with carriers to align on service expectations, optimize routes, and improve delivery performance.
• Support carrier performance post‑implementation to identify areas for improvement and ensure compliance with service‑level agreements (SLAs).
• Identify and mitigate risks associated with multi‑carrier logistics operations, including delays, capacity issues, and regulatory compliance challenges.
• Provide regular project updates to senior leadership, highlighting key metrics and any potential risks or deviations from plan.

Qualification and Experience

• At least 7‑10+ years of Project or Program management experience.
• Experience with Multicarrier Parcel Engine technology solutions (like Nshift, Centiro) and their delivery and operational support.
• Strong understanding of the EMEA logistics landscape, including regulatory requirements and carrier networks.
• Proven experience in carrier negotiations and contract management.
• Demonstrated ability to lead cross‑functional teams and manage multiple stakeholders.
• Strong problem‑solving skills, with the ability to adapt to rapidly changing environments.
• Excellent communication and interpersonal skills, with fluency in English (additional languages in Spanish, French, or German are a plus).
• Project management certification (PMP, PRINCE2) are preferred.
• Preferred familiarity with e‑commerce logistics and last‑mile delivery solutions.
• Preferred experience with transportation / outbound program strategy (in APAC, China or EMEA).
• Experience with 3rd‑party logistics organizations and project management.
• Develop and enhance outbound logistics processes and carrier strategies through technology, automation, and data analytics.
• Lead initiatives to reduce costs, improve delivery times, and enhance service quality for outbound supply chain.

Must haves

• Possesses an entrepreneurial spirit and continuously innovates to achieve great results.
• Deep understanding of the power of connection and relationships within the community.
• Pioneering self‑starter, motivated by doing things differently and participating in an innovative, goals‑oriented environment.
• An inclusive & equitable mindset, listening intently and communicating with honesty and empathy.
• Experience in enrolling, inspiring, influencing and bringing out the best in others.
• Has fun while delivering great results.

Notes

• Role is hybrid, based at our Store Support Centre (London).
• The role would generally operate during EMEA timezones (GMT) business hours with recognition that team members are based in North America or APAC.