At a Glance
- Tasks: Lead the store team, ensuring an amazing guest experience and smooth operations.
- Company: Join lululemon, a leader in innovative performance apparel for active lifestyles.
- Benefits: Enjoy flexible schedules, competitive pay, discounts, fitness classes, and personal development opportunities.
- Why this job: Be part of a vibrant culture focused on growth, inclusivity, and making a positive impact.
- Qualifications: Must be 18+, legally authorised to work, and have a passion for guest engagement.
- Other info: Experience in retail leadership is a plus, but not required.
The predicted salary is between 24000 - 36000 ÂŁ per year.
lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.
The Key Leader role is an essential part of the store leadership team, impacting salesfloor team members and guest (i.e., customer) experience every day. Key Leaders are responsible for leading by example and providing support to Educators, facilitating an outstanding guest experience in the store, and overseeing all operations of the retail floor. Key Leaders leverage key performance indicators and metrics to prioritize responsibilities while adapting to day-to-day business adjustments and challenges.
Key Responsibilities of the Job
- Leadership and People Management: Support ongoing learning and development of team members by providing direct feedback, coaching, mentoring, and career path guidance, and addressing performance concerns. Provide team members recognition, gap assessment, and overall performance documentation to support and reinforce career and personal growth. Develop, maintain, and disseminate product and general company knowledge through appropriate communication channels.
- Guest (i.e., Customer) Experience: Provide salesfloor leadership to team members, including planning salesfloor coverage and making decisions to maintain efficiency and effectiveness of salesfloor operations. Support team members (e.g., leading by example or coaching) with ensuring a great guest experience that values guests’ time, including assessing guest needs, providing technical product education, and supporting in-store transactions and omnichannel programs (e.g., buy online/pickup in store, phone sales, and ship from store options). Interact with and assess guests’ unique needs to provide customized, effective purchase and return solutions and support. Provide technical product education by articulating the value and benefit of the product. Resolve guest feedback and address guest concerns or escalations to make it “right” for guests. Move dynamically on the floor to assess and fulfill the needs of the business, team, and guests.
- Working with Others: Contribute to a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive and engaging experience for all team members and guests. Establish supportive and productive relationships with all team members. Collaborate with team members to ensure optimal guest experience and support store operations.
- Operations: Review business data and metrics to evaluate progress toward goals and determine if adjustments are warranted. Open and close the store in accordance with the opening and closing checklists. Manage product presentation tasks (e.g., put items back in place, restock or add depleted items to the floor from inventory, destock or relocate items) according to company standards. Assign Educators cleaning tasks as needed throughout the shift to maintain the luxury environment of the store. Ensure team uses in-store technology to support store operations and provide positive guest experiences. Understand and adhere to people safety policies and procedures to maintain a safe work environment. Perform work in accordance with applicable policies, procedures, and laws or regulations.
Key Skills & Core Values You Bring
- Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences.
- Integrity/Honesty: Behaves in an honest, fair, and ethical manner.
- Guest Experience: Enjoys working and connecting with, understanding, and helping guests.
- Collaboration and Teamwork: Works productively with and supports others to achieve goals; seeks partnerships and diverse perspectives.
- Leadership: Is able and desires to lead, influence, and inspire others; motivates, empowers, develops, and directs people as they work.
- Candid Communication: Is willing to openly/constructively share concerns (i.e., straight talk).
- Decision Making: Uses logic and reasoning to evaluate alternatives and make effective, timely decisions.
Job Requirements
- Must be legally authorized to work in the country in which the store is located.
- Must be 18 years of age or older.
- Must have proof of the Right to Work and evidence relating to associated local legislative requirements (EMEA only).
- Must have the ability to travel to assigned store with own transportation methods.
Availability
- Willing to work a flexible schedule including evenings, weekends, and holidays.
Other Willingness Requirements
- Willing to work as part of a team and also complete work independently.
- Willing to move through a store for most of a shift to help guests and accomplish work.
- Willing to move boxes weighing up to 30 lbs (13.6 kg).
- Willing to work in an environment with bright lights and loud music.
Experience
- Job Assets (i.e., nice to have; not required):
- Education: High school diploma, GED, or equivalent.
- Education: Bachelor’s degree or equivalent.
- Experience: 1 year of retail/sales leadership experience (supervisor or people management not necessary).
In keeping with our mission, please connect with us at accommodations@lululemon.com if you have questions about how your unique abilities may translate to the requirements for this role, with or without a reasonable accommodation. In your email, please include the position title, the location of the position and the nature of your question or request.
Beyond The Paycheck (Benefits & Perks)
At lululemon, we care for and invest in the whole person – body, mind, spirit. Our total rewards program is designed to support you in achieving your goals and focus on the things you love. In addition to competitive base pay and a team-based bonus program, we also offer extended health plans, paid time off, savings plans, generous employee discounts, fitness/yoga classes, parenthood top up program and personal and professional development programs. Note: availability of these benefits and perks may be subject to your location & employment type and may have certain eligibility requirements. The Company reserves the right to alter these benefits and perks in whole or in part at any time without advance notice.
Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. Lululemon is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination and all other terms and conditions of employment. While management is primarily responsible for seeing that Lululemon equal employment opportunity policies are implemented, you share in the responsibility for assuring that, by your personal actions, the policies are effective. lululemon is committed to providing reasonable accommodation to applicants with disabilities. If you would like someone from our team to contact you for individualized support, email us at accommodations@lululemon.com. In your email, please include the position title, the location of the position and the nature of your request.
Key Leader | ADD STORE NAME HERE employer: Lululemon Athletica
Contact Detail:
Lululemon Athletica Recruiting Team
accommodations@lululemon.com
StudySmarter Expert Advice 🤫
We think this is how you could land Key Leader | ADD STORE NAME HERE
✨Tip Number 1
Familiarise yourself with lululemon's core values and mission. Understanding their commitment to inclusivity, community, and wellness will help you align your responses during interviews and demonstrate that you're a good cultural fit.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams or projects in the past. Highlighting your ability to motivate and develop others will resonate well with the Key Leader role.
✨Tip Number 3
Engage with the lululemon community before your interview. Attend local events or classes to immerse yourself in their culture and connect with current employees. This can provide valuable insights and show your genuine interest in the brand.
✨Tip Number 4
Prepare to discuss how you would enhance the guest experience in-store. Think about specific strategies you could implement to improve customer interactions and operational efficiency, as this is a key responsibility of the Key Leader position.
We think you need these skills to ace Key Leader | ADD STORE NAME HERE
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the Key Leader role at lululemon. Read through the job description carefully and note the key responsibilities and skills required. Tailor your application to highlight how your experience aligns with these aspects.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for lululemon's mission and values. Mention specific experiences where you've demonstrated leadership, teamwork, and a commitment to guest experience. Make it personal and engaging to stand out.
Highlight Relevant Experience: In your CV, focus on your retail or sales leadership experience. Use quantifiable achievements to demonstrate your impact in previous roles, such as improving sales figures or enhancing customer satisfaction. This will show that you can drive results as a Key Leader.
Showcase Your Soft Skills: Lululemon values collaboration, communication, and inclusivity. In your application, provide examples of how you've worked effectively in teams, resolved conflicts, or contributed to a positive work environment. This will help convey that you embody their core values.
How to prepare for a job interview at Lululemon Athletica
✨Show Your Passion for the Brand
Make sure to express your enthusiasm for lululemon and its mission. Talk about how their commitment to innovation and community resonates with you, and share any personal experiences with their products that highlight your genuine interest.
✨Demonstrate Leadership Skills
As a Key Leader, you'll need to showcase your ability to lead and inspire others. Prepare examples of how you've successfully managed teams or projects in the past, focusing on your coaching and mentoring experiences.
✨Prepare for Guest Experience Scenarios
Think about how you would handle various guest interactions. Be ready to discuss specific situations where you provided exceptional customer service or resolved conflicts, demonstrating your understanding of the importance of guest experience.
✨Emphasise Inclusivity and Teamwork
Lululemon values an inclusive environment, so be prepared to discuss how you foster collaboration and celebrate diversity within a team. Share examples of how you've contributed to a positive team culture in previous roles.