Guest Experience Lead | Soho Broadway

Overview

Lead is part of the store leadership team, responsible for driving store performance on the floor through guest experience and team achievement of daily sales or unit targets. Guest Experience Leads provide input to team member performance evaluations, recommendations into store hiring decisions, and act as Supervisor on Duty (SOD) when leading the floor. Core Responsibilities of the Job

Core Responsibilities

• Bring the lululemon guest experience framework to life, leading from the floor to establish an exceptional and inclusive guest experience.
• Continuously assess the level of guest connection and technical product education, ensuring every guest receives technical product education and assists guests when needed (e.g., when other team members are unavailable).
• Move dynamically and lead from the floor as the Supervisor on Duty to assess and fulfill the needs of the business, team, and guests.
• Conduct preparation activities to ensure in-store readiness for guests and maintain operational excellence of the store throughout shift.
• Open and close the store in accordance with opening and closing procedures.
• Review and interpret daily business data and metrics to track progress toward sales goals and motivate the team to drive business results.
• Participate in the store\’s hiring process, including recruitment, selection and hiring recommendations, onboarding, and training.
• Address team member performance and support ongoing learning and development by providing direct feedback, in-the-moment recognition, coaching, demonstrations, and hands-on experiences.
• Contribute to a respectful and inclusive team by establishing supportive working relationships and engaging with team members, creating a fun and productive environment.

Job Requirements

• Eligibility
• Must be legally authorized to work in the country in which the store is located
• Must have the ability to travel to assigned store with reliable transportation methods
• Schedule/Availability
• The work schedule can vary based on store needs
• Shifts are typically scheduled: mornings, afternoons, evenings, weekends, and holidays
• During peak timeframes, special events, or other circumstances, the schedule may include early mornings or late nights/overnights for some team members
• Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences
• Integrity: Behaves in an honest, fair, and ethical manner
• Guest Experience: Actively creates an inclusive, high-caliber experience and connection for every guest through team members
• Leadership: Is able and desires to lead and inspire others; motivates, empowers, develops, and directs people as they work
• Collaboration and Teamwork: Works productively with and supports others to achieve common goals; seeks connections, partnerships, and diverse perspectives
• Decision Making/Problem Solving: Uses logic and reasoning to evaluate alternatives and make effective, timely decisions
• Adaptability/Agility: Navigates uncertainty and ambiguity and can change priorities in a fast-paced environment; recovers quickly from setbacks
• Interactive Communication: Conveys information effectively and understands information shared while interacting with others

Work Context

• Work involves moving through the store with bright lights and loud music
• Work is accomplished as part of a team, sometimes independently, and sometimes on a computer or other technical devices
• Work may occasionally involve moving boxes weighing up to 30 lbs (13.6 kg)
• For Experiential stores with food/beverage service only: Work may involve using industrial kitchen equipment and exposure to heat in order to prepare food or beverages

Job Assets (nice to have)

• Education: High school diploma/GED/equivalent, or above
• Experience: 1 year of retail/sales leadership experience (supervisor or people management not necessary; examples: leading delegated assignments/tasks, mentoring or assisting peers)
• For Experiential stores with food/beverage service only: Food safety and/or liquor service certification

Description & Requirements

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. We set the bar in technical fabrics and functional design, creating transformational products and experiences that support people in moving, growing, connecting, and being well. We focus on creating positive change to build a healthier, thriving future, including an equitable, inclusive and growth-focused environment for our people.

Compensation & Benefits

• Base Pay Range: $24.00 – $27.61/hour, subject to minimum wage in the location
• Target Bonus: $2.00/hour
• Total Target Base Pay Range: $26.00 – $29.61/hour
• lululemon\’s compensation offerings are grounded in a pay-for-performance philosophy. The base pay offered is based on market location and may vary by job knowledge, skills, experience, and internal equity.
• Eligible for a competitive bonus program, subject to program eligibility requirements.
• Additional benefits include extended health and dental, mental health plans, paid time off, retirement plan matching, generous employee discount, fitness & yoga classes, Parenthood top-up, development course offerings, and more.

Note: Incentive programs, benefits, and perks have eligibility requirements. The Company reserves the right to alter these programs without advance notice. Only applicants under consideration will be contacted. lululemon is an Equal Employment Opportunity employer. Reasonable accommodation is available for qualified individuals with disabilities upon request. For assistance, email us with the position title and location.