Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Handle urgent healthcare calls and provide guidance using clinical decision support software.
- Company: Join the NHS team in a supportive contact centre environment.
- Benefits: Competitive salary, full-time hours, and the chance to make a difference.
- Other info: Fast-paced role with opportunities for personal and professional growth.
- Why this job: Be a vital part of healthcare, helping people in need every day.
- Qualifications: Strong communication skills and experience with healthcare triage systems.
The predicted salary is between 26000 - 32000 £ per year.
We are recruiting an experienced NHS 111 Call Handler to join our contact centre team in Peterborough on a full-time basis. You will manage incoming calls from the public seeking urgent healthcare advice, using clinical decision support software to assess symptoms, provide appropriate guidance, and direct patients to the right service.
Your strong communication skills, ability to remain calm under pressure, and experience with healthcare triage systems will be essential as you handle a high volume of calls with sensitivity and professionalism.
You will work within established protocols, accurately document patient interactions, and collaborate with colleagues to maintain service quality and patient safety. The role requires reliability, attention to detail, and the capacity to make sound judgments quickly while adhering to NHS standards.
Salary: £26,000 – £32,000 per annum.
NHS 111 Call Handler employer: Luke Benson
Contact Detail:
Luke Benson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land NHS 111 Call Handler
✨Tip Number 1
Practice your communication skills! As an NHS 111 Call Handler, you'll need to convey information clearly and calmly. Try role-playing with a friend or family member to simulate call scenarios and get comfortable with the types of questions you might face.
✨Tip Number 2
Familiarise yourself with clinical decision support software. If you can, take some time to learn about the tools used in healthcare triage systems. This will not only boost your confidence but also show potential employers that you're proactive and ready to hit the ground running.
✨Tip Number 3
Stay calm under pressure! The role involves handling a high volume of calls, so practice stress management techniques like deep breathing or mindfulness. Being able to maintain your composure will impress interviewers and demonstrate your suitability for the role.
✨Tip Number 4
Apply through our website! We want to see your application, and applying directly gives you the best chance to stand out. Make sure to highlight your relevant experience and skills that align with the NHS standards in your application.
We think you need these skills to ace NHS 111 Call Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with healthcare triage systems and strong communication skills. We want to see how your background aligns with the NHS 111 Call Handler role, so don’t be shy about showcasing relevant experiences!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about providing urgent healthcare advice and how you can stay calm under pressure. We love seeing genuine enthusiasm for the role!
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate attention to detail, so make sure your writing is free of typos and errors. It reflects your professionalism!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get all the latest updates from us!
How to prepare for a job interview at Luke Benson
✨Know Your Stuff
Familiarise yourself with NHS protocols and the clinical decision support software you'll be using. Brush up on common symptoms and appropriate guidance so you can demonstrate your knowledge during the interview.
✨Stay Calm and Collected
Since the role involves handling high-pressure situations, practice staying calm under pressure. You might be asked how you would manage a difficult call, so think of examples where you've successfully navigated stressful scenarios.
✨Showcase Your Communication Skills
Effective communication is key in this role. Prepare to discuss how you’ve communicated complex information clearly in the past, especially in healthcare settings. Use specific examples to illustrate your point.
✨Attention to Detail Matters
Highlight your attention to detail by discussing how you document patient interactions accurately. Be ready to explain how you ensure that all information is recorded correctly and how this impacts patient safety and service quality.