EMEA Credit Controller – Collections Specialist

Lineage is a global leader in temperature-controlled logistics and supply chain solutions, supporting some of the world's most recognized food brands. We are committed to operational excellence, safety, sustainability, and continuous improvement.

Our UK Accounts Receivable team has been recognized as a Centre of Excellence following sustained performance improvements over the last two years. As a result, the team's responsibilities have expanded to support customers across the EMEA region, creating new opportunities for skilled collections professionals.

As a Collector, you will be responsible for the day-to-day management of collections activities for an assigned portfolio of EMEA customers. This mid-level, hands-on role focuses on timely cash collection, dispute resolution, and accurate account management, operating within defined credit and escalation frameworks.

• Proactively manage collections activities for an assigned portfolio of EMEA customers.
• Contact customers via phone and email to secure payment commitments and follow up on overdue balances.
• Apply structured call and follow-up cadence to priority and high-risk accounts.
• Negotiate payment dates and short-term payment plans within approved authority limits.
• Reconcile customer accounts, including high-volume and complex balances.
• Investigate and resolve invoice queries, short pays, unapplied cash, credits, and debits.
• Collaborate with Billing, Sales, and Customer Service to resolve disputes and remove payment blockers.
• Monitor customer payment behaviour and escalate emerging credit risks.
• Support adherence to credit limits, payment terms, and internal controls.
• Maintain accurate collection notes within ERP and collection systems.
• Contribute to AR reporting including past due balances and dispute aging.
• Ensure compliance with SOX controls and internal policies.

• Experience working with ERP systems (Workday preferred; SAP or Oracle advantageous).
• Strong Excel skills, including lookups and pivot tables.
• Demonstrated experience managing customer communications and payment resolution.

We are an equal opportunities employer and positively encourage applications from persons regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. At Lineage we also recognise that Ex-Military, veterans, and military families have great experience with transferable skills and core values that can add significant value to our organisation.

As a Lineage team member, we aim to provide everything you and your family need to thrive. That's why we offer competitive rates of pay, paid time off, skills training, and development opportunities to grow a long and fulfilling career with us. This is enhanced by recognition schemes, plus the chance to make your salary go even further with our cycle-to-work scheme and preferential rates for loans and savings courtesy of a leading credit union.

Your everyday wellbeing is also important to us, so we will provide you with all the protective equipment you need to be safe and comfortable at work, and you will have access to a free 24/7 employee assistance phone line, which offers confidential counselling and advice. With all of this offered against the backdrop of a fun and social environment in which you will be supported by a team who enjoy helping each other in achieving their goals, we are confident you will excel with us.