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- Tasks: Install and maintain coffee machines while training customers on their use.
- Company: Join a dynamic team focused on delivering top-notch coffee solutions.
- Benefits: Enjoy flexible hours, hands-on experience, and opportunities for growth.
- Why this job: Be part of a tech-savvy environment that values innovation and customer satisfaction.
- Qualifications: No prior experience needed; just a passion for technology and helping others.
- Other info: Stay updated with the latest industry trends and enhance your skills through training.
The predicted salary is between 24000 - 36000 £ per year.
The role is responsible for providing technical assistance to customers on coffee machines. This involves installing and setting up the relative equipment at customer locations, training customers of proper equipment usage, and performing routine repair and maintenance activities. Further, the role requires performing initial diagnosis of coffee machines for quality faults, providing feedback to relevant internal stakeholders for troubleshooting, and keeping customers informed of progress. Finally, the role entails documenting the technical service provided, and staying updated on industry trends and emerging technologies to ensure continuous competencies development and updating.
MAIN RESPONSIBILITIES
- Is responsible for the installation and setup of equipment at customer locations, following technical manuals and installationogel procedures, and ensuring that all components are properly connectedצה, configured and functioning (if the service is not performed by the supplier).
- Is responsible for training customers on how to use equipment properly, including explaining functionalities, demonstrating best practices, and answering any questions or doubts.
- Performs routine repair and maintenance activities, replacing defective parts, performing software updates or routine maintenance to prevent future problems.
- Performs an initial diagnosis of coffee machine failure for matters related to quality faults, identifying root causes, defective components, and providing feedback to the Quality Manager for troubleshooting.
- Effectively communicates technical information to non-technical individuals, addressing customer concerns, providing updates on progress, and ensuring customer satisfaction with the service provided.
- Maintains accurate and thorough documentation on findings, steps taken to diagnose and resolve issues, spare parts replacement, and any recommendations for ongoing maintenance.
- Keeps abreast with industry trends and emerging technologies, attending training sessions, workshops, or pursuing certifications to enhance competencies.
GENERAL SKILLS
Communication & Impact
Problem Solving & Decision Making
Leading People
Planning & Managing Priorities
Customer Orientation
TECHNICAL COMPETENCIES
Technical Service Processes – Foundational Knowledge
On Field Technical Service – Full Knowledge & Application
BUDGET / PEOPLE RESONSIBILITIES
Job Segment: Equipment Operator, Manufacturing
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Mobile Vending Operator - Manchester employer: Luigi Lavazza SPA
Contact Detail:
Luigi Lavazza SPA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mobile Vending Operator - Manchester
✨Tip Number 1
Familiarise yourself with the specific coffee machines and equipment you'll be working with. Understanding their technical specifications and common issues will help you stand out during interviews and demonstrate your proactive approach.
✨Tip Number 2
Brush up on your communication skills, especially in explaining technical concepts to non-technical customers. Practising how to simplify complex information can make a big difference in customer satisfaction and your effectiveness in the role.
✨Tip Number 3
Stay updated on the latest trends in the coffee machine industry. Being knowledgeable about emerging technologies and innovations can give you an edge and show that you're committed to continuous learning and improvement.
✨Tip Number 4
Network with professionals in the vending and coffee machine sectors. Engaging with others in the field can provide valuable insights and potentially lead to referrals or recommendations for the position at StudySmarter.
We think you need these skills to ace Mobile Vending Operator - Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical service, particularly with coffee machines or similar equipment. Emphasise any previous roles where you installed, maintained, or repaired machinery.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and explain how your skills align with the responsibilities outlined in the job description. Mention specific experiences that demonstrate your ability to train customers and communicate technical information effectively.
Showcase Problem-Solving Skills: Provide examples in your application of how you've successfully diagnosed and resolved technical issues in the past. This will show your potential employer that you have the necessary problem-solving skills for the role.
Highlight Continuous Learning: Mention any relevant training, certifications, or workshops you've attended that relate to technical service or the coffee machine industry. This demonstrates your commitment to staying updated on industry trends and enhancing your competencies.
How to prepare for a job interview at Luigi Lavazza SPA
✨Know Your Equipment
Familiarise yourself with the coffee machines you'll be working with. Understand their functionalities, common issues, and maintenance procedures. This will help you answer technical questions confidently during the interview.
✨Demonstrate Customer Orientation
Prepare examples of how you've successfully communicated technical information to non-technical customers in the past. Highlight your ability to train others and ensure they feel comfortable using the equipment.
✨Showcase Problem-Solving Skills
Be ready to discuss specific instances where you've diagnosed and resolved technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses and demonstrate your analytical thinking.
✨Stay Updated on Industry Trends
Research the latest trends and technologies in the coffee machine industry. Mention any relevant training or certifications you've pursued, showing your commitment to continuous learning and professional development.
