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For Companies At a Glance
- Tasks: Manage small client accounts, develop sales strategies, and ensure customer satisfaction.
- Company: Join a dynamic team in the Coffee to Go sector.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Exciting environment with potential for career advancement.
- Why this job: Make a real impact by building relationships and driving sales in a thriving industry.
- Qualifications: Strong communication skills and experience in sales or account management.
The predicted salary is between 35000 - 45000 ÂŁ per year.
The role is responsible for managing the company's small-sized customer relationships, developing short to medium-term relationships, providing sales growth, and ensuring customer satisfaction. This involves developing tailored sales plans and offerings, developing a stakeholder engagement plan for connecting with key figures, and negotiating and closing deals within client budget limitations. Further, the role entails serving as the primary liaison, proactively addressing challenges and issues to ensure client needs are effectively satisfied, and identifying opportunities for cross‑selling and up‑selling. Finally, the role entails tracking and monitoring KPIs and metrics to evaluate performance, providing reports to relevant stakeholders, and monitoring trends and competition to refine sales strategies.
Main Responsibilities
- Is responsible for managing a portfolio of small‑sized client accounts, developing short to medium‑term strategies for sales growth, portfolio diversification, and customer retention;
- Develops and implements account‑specific sales plans and offerings, aiming to achieve specific, realistic sales targets in alignment with broader commercial and business targets, while adhering to client budget constraints;
- Develops a comprehensive plan to engage stakeholders in client organizations, if necessary, identifying and understanding roles, priorities, and concerns of key figures as buyers and influencers;
- Establishes and maintains relationships with small client accounts, actively listening and understanding their unique requirements and preferences, consistently offering tailored products or solutions, and establishing a feedback system for ongoing improvement;
- Manages financial aspects such as budgeting, pricing strategies, and contract negotiations, ensuring profitability, managing discounts and special deals, and aligning pricing strategies with market conditions and client budget limitations;
- Serves as the primary liaison for small client accounts within the company, coordinating across various departments to address client needs effectively and ensure high levels of satisfaction;
- Oversees the delivery process of products to clients, promptly resolving any issues or conflicts to maintain a positive client experience and prevent escalation of potential problems;
- Identifies and leverages opportunities to deepen existing client relationships through cross‑selling and upselling techniques within the scope of small‑sized client budgets, and utilizes their network to attract new small‑sized clients;
- Tracks and monitors KPIs and metrics for both the portfolio and individual accounts (e.g., quarterly sales results, annual forecasts), to pinpoint areas for improvement and regularly reports insights to Country / Channel Sales Management;
- Proactively monitors sales data, market trends, and competitor activities, utilizing this information to refine sales strategies, identify growth opportunities, and make informed recommendations for sales optimization.
General Skills
Communication
Key Account Manager - Coffee To Go - South West employer: Luigi Lavazza SPA
Contact Detail:
Luigi Lavazza SPA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Account Manager - Coffee To Go - South West
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential clients or colleagues on LinkedIn. Building relationships can open doors that a CV just can’t.
✨Tip Number 2
Be prepared for interviews by researching the company and its clients. Understand their needs and challenges, especially in the Coffee To Go sector. This will help you tailor your responses and show that you’re genuinely interested in helping them succeed.
✨Tip Number 3
Showcase your sales skills through real-life examples. When discussing your experience, highlight specific instances where you’ve successfully managed client accounts, negotiated deals, or implemented sales strategies. Numbers speak volumes, so don’t forget to mention any KPIs you’ve hit!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about joining our team. Let’s get you started on this exciting journey together!
We think you need these skills to ace Key Account Manager - Coffee To Go - South West
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Key Account Manager role. Highlight your experience in managing client relationships and developing sales strategies that align with our mission at StudySmarter.
Showcase Your Achievements: Don’t just list your responsibilities; share specific achievements that demonstrate your ability to drive sales growth and customer satisfaction. Use numbers and examples to make your case stronger!
Engage with Our Values: Familiarise yourself with StudySmarter’s values and mission. Reflect these in your application to show us you’re not just a fit for the role, but also for our company culture.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates from our team!
How to prepare for a job interview at Luigi Lavazza SPA
✨Know Your Clients
Before the interview, research the company’s small-sized client accounts and their specific needs. Understanding their unique requirements will help you demonstrate how you can tailor your sales strategies to meet those needs effectively.
✨Showcase Your Sales Skills
Prepare examples of past experiences where you've successfully developed sales plans or closed deals. Be ready to discuss how you managed budgets and pricing strategies while ensuring customer satisfaction, as this is crucial for the role.
✨Engage Stakeholders
Think about how you would develop a stakeholder engagement plan. During the interview, share your approach to identifying key figures within client organisations and how you would address their concerns and priorities.
✨Metrics Matter
Be prepared to talk about how you track and monitor KPIs and metrics. Discuss any tools or methods you’ve used to evaluate performance and refine sales strategies based on market trends and competitor activities.