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For Companies At a Glance
- Tasks: Manage small client accounts, develop sales strategies, and ensure customer satisfaction.
- Company: Join a dynamic team in the Coffee to Go sector.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Exciting career path with potential for advancement in a fast-paced environment.
- Why this job: Make a real impact by building relationships and driving sales in a thriving industry.
- Qualifications: Strong communication skills and a passion for customer engagement.
The predicted salary is between 35000 - 45000 £ per year.
The role is responsible for managing the company's small-sized customer relationships, developing short to medium-term relationships, providing sales growth, and ensuring customer satisfaction. This involves developing tailored sales plans and offerings, developing a stakeholder engagement plan for connecting with key figures, and negotiating and closing deals within client budget limitations. Further, the role entails serving as the primary liaison, proactively addressing challenges and issues to ensure client needs are effectively satisfied, and identifying opportunities for cross-selling and up-selling. Finally, the role entails tracking and monitoring KPIs and metrics to evaluate performance, providing reports to relevant stakeholders, and monitoring trends and competition to refine sales strategies.
Main Responsibilities
- Is responsible for managing a portfolio of small-sized client accounts, developing short to medium-term strategies for sales growth, portfolio diversification, and customer retention.
- Develops and implements account-specific sales plans and offerings, aiming to achieve specific, realistic sales targets in alignment with broader commercial and business targets, while adhering to client budget constraints.
- Develops a comprehensive plan to engage stakeholders in client organizations, identifying and understanding roles, priorities, and concerns of key figures as buyers and influencers.
- Establishes and maintains relationships with small client accounts, actively listening and understanding their unique requirements and preferences, consistently offering tailored products or solutions, and establishing a feedback system for ongoing improvement.
- Manages financial aspects such as budgeting, pricing strategies, and contract negotiations, ensuring profitability, managing discounts and special deals, and aligning pricing strategies with market conditions and client budget limitations.
- Serves as the primary liaison for small client accounts within the company, coordinating across various departments to address client needs effectively and ensure high levels of satisfaction.
- Oversees the delivery process of products to clients, promptly resolving any issues or conflicts to maintain a positive client experience and prevent escalation of potential problems.
- Identifies and leverages opportunities to deepen existing client relationships through cross-selling and upselling techniques within the scope of small-sized client budgets, and utilizes their network to attract new small-sized clients.
- Tracks and monitors KPIs and metrics for both the portfolio and individual accounts (e.g., quarterly sales results, annual forecasts), to pinpoint areas for improvement and regularly reports insights to Country / Channel Sales Management.
- Proactively monitors sales data, market trends, and competitor activities, utilizing this information to refine sales strategies, identify growth opportunities, and make informed recommendations for sales optimization.
General Skills
- Communication & Impact
- Problem Solving & Decision Making
- Leading People
- Planning & Managing Priorities
- Customer Orientation
Technical Competencies
- Sales & Commercial Strategy - Foundational Knowledge
- Pricing Strategy & Management - Foundational Knowledge
- Sales Analysis & Forecasting - Foundational Knowledge
- Commercial Planning & Budgeting - Full Knowledge & Application
- Prospect Development & Qualification - Intermediate Knowledge & Application
- Sales Negotiation & Closing - Full Knowledge & Application
- Fostering Client Relationship - Full Knowledge & Application
- Contract Management - Foundational Knowledge
- Category Management - Foundational Knowledge
- Trade Marketing & Channel Activation - Foundational Knowledge
- Shopper Marketing - Foundational Knowledge
- Merchandising - Foundational Knowledge
Key Account Manager - Coffee To Go - South West in Hounslow employer: Luigi Lavazza SPA
Contact Detail:
Luigi Lavazza SPA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Account Manager - Coffee To Go - South West in Hounslow
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on social media, and don’t be shy about reaching out to potential contacts. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research the company and its competitors, and come armed with questions that show you’re genuinely interested. Tailor your answers to highlight how your skills can help them achieve their goals, especially in managing client relationships.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to remind them why you’re the perfect fit for the Key Account Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and engaged with our brand!
We think you need these skills to ace Key Account Manager - Coffee To Go - South West in Hounslow
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Key Account Manager role. Highlight your experience in managing client relationships and developing sales strategies that align with our mission at StudySmarter.
Showcase Your Achievements: Don’t just list your responsibilities; share specific achievements that demonstrate your ability to drive sales growth and customer satisfaction. Use numbers and examples to make your case stronger!
Be Personable: We love a bit of personality! Let your unique voice shine through in your application. Show us how you can connect with clients and stakeholders, as building relationships is key in this role.
Apply Through Our Website: For the best chance of success, apply directly through our website. It’s the easiest way for us to see your application and get you into the process. We can’t wait to hear from you!
How to prepare for a job interview at Luigi Lavazza SPA
✨Know Your Clients
Before the interview, research the company’s small-sized client accounts and their specific needs. Understanding their business model and how they operate will help you tailor your responses and demonstrate that you can effectively manage and grow these relationships.
✨Showcase Your Sales Strategy Skills
Be prepared to discuss your approach to developing sales plans and strategies. Bring examples of how you've successfully implemented account-specific sales plans in the past, focusing on how you achieved targets while adhering to budget constraints.
✨Engagement is Key
Highlight your experience in stakeholder engagement. Discuss how you identify key figures within client organisations and how you’ve built relationships with them. This shows that you understand the importance of connecting with decision-makers.
✨Data-Driven Decisions
Demonstrate your ability to track and analyse KPIs and market trends. Be ready to share how you’ve used data to refine sales strategies and identify growth opportunities. This will show that you’re not just a people person but also a strategic thinker.