At a Glance
- Tasks: Lead a dynamic team and manage daily courier operations for walkers and cyclists.
- Company: Join Luggage Transfers, the top same-day courier service in Southern England.
- Benefits: Enjoy a company pension, casual dress code, and fun team events.
- Other info: Work in a vibrant environment with seasonal hours that adapt to business needs.
- Why this job: Make a real impact in logistics while enjoying a flexible work-life balance.
- Qualifications: Proven leadership skills and experience in customer service or logistics.
The predicted salary is between 29700 - 36300 £ per year.
About Luggage Transfers
Luggage Transfers is the premier same-day courier service for walkers and cyclists across Southern England. Since 2009, we have expanded from a local Cornish operation to managing routes across Somerset, Devon, Cornwall, Dorset, Hampshire, and Sussex. Operating peak logistics from March to October, we are looking for a dedicated Operations Manager for this vital, year-round role.
The Role
At the operational core of the business, you will oversee day-to-day courier delivery schedules for thousands of clients. You will manage internal administrative staff, coordinate with field drivers and Stretch Managers, and act as a senior point of contact for international tour operators and independent travellers.
Key Responsibilities
- Team Leadership & Development: Recruit, onboard, coach, and support team members through 1-to-1s, structured performance reviews, and operational training.
- Daily Operations Management: Oversee daily workflow across the office administration team, employed drivers, self-employed contractors, and regional Stretch Managers.
- Logistics & Route Planning: Strategically allocate daily transfer schedules and build cost-effective routes to ensure punctual deliveries across all trail networks.
- Client & Account Management: Serve as the primary operational liaison for over 30 international tour operators and independent walking/cycling clients via phone and email.
- Booking & Systems Administration: Manage end-to-end booking entries and schedule changes using our bespoke booking management system and maintain the core accommodation database.
- Compliance & Fleet Management: Oversee vehicle maintenance schedules, driver legal compliance, building fire safety, and operational Health & Safety audits.
- Issue Resolution: Handle escalated customer queries and logistics disruptions calmly, professionally, and efficiently.
Requirements & Experience
- Demonstrated Leadership: Track record of motivating, managing, and developing a close-knit operational team.
- Customer Service & Logistics Background: Strong customer-facing communication skills, preferably within travel, tourism, courier, or transport logistics.
- Technical Aptitude: Confident working with bespoke CRM/booking platforms, logistics software, and standard office suites.
- Organisation Under Pressure: Exceptional time management skills with the ability to prioritise dynamic, moving workloads during peak season.
- Local Geography (Desirable): Practical route knowledge of the South West Coast Path and South Downs Way.
Working Hours & Seasonal Pattern
This is a full-time, salaried management position based at our Helston office. While the role is contracted on an average of 40 hours per week across the year, working patterns naturally adjust to match the seasonal rhythm of the business:
- In-Season (March - October): Peak operations require a 5-day week (08:00 - 16:30, including one weekend day). As with any operational management role, peak-season demands will require additional hours during busier weeks to ensure smooth logistics.
- Off-Season (November - February): A quieter, Monday-to-Friday schedule with strictly no weekend work and reduced day-to-day pressure, balancing out the longer hours worked during the summer season.
Benefits & Perks
- Company pension scheme
- Casual dress code
- Free on-site parking
- Regular company events & team social gatherings
To Apply
We are targeting a start date in September. Please submit your up-to-date CV and cover letter outlining your operational leadership experience.
Operations Manager in Cornwall employer: Luggage Transfers Ltd
Luggage Transfers is an exceptional employer, offering a dynamic work environment where you can lead and develop a dedicated team while managing logistics for a premier courier service across Southern England. With a strong focus on employee growth, we provide opportunities for professional development through structured performance reviews and training, alongside a supportive culture that values teamwork and collaboration. Located in Helston, our office benefits from a casual dress code, free on-site parking, and regular company events, making it an enjoyable place to work year-round.
