At a Glance
- Tasks: Lead a dynamic team and manage daily courier operations for walkers and cyclists.
- Company: Join Luggage Transfers, the top same-day courier service in Southern England.
- Benefits: Enjoy a competitive salary, pension scheme, casual dress code, and fun team events.
- Other info: Work in a vibrant environment with opportunities for growth and development.
- Why this job: Make a real impact in logistics while enjoying a flexible work-life balance.
- Qualifications: Proven leadership skills and experience in customer service or logistics.
The predicted salary is between 29700 - 36300 £ per year.
About Luggage Transfers
Luggage Transfers is the premier same-day courier service for walkers and cyclists across Southern England. Since 2009, we have expanded from a local Cornish operation to managing routes across Somerset, Devon, Cornwall, Dorset, Hampshire, and Sussex. Operating peak logistics from March to October, we are looking for a dedicated Operations Manager for this vital, year-round role.
The Role
At the operational core of the business, you will oversee day-to-day courier delivery schedules for thousands of clients. You will manage internal administrative staff, coordinate with field drivers and Stretch Managers, and act as a senior point of contact for international tour operators and independent travellers.
Key Responsibilities
- Team Leadership & Development: Recruit, onboard, coach, and support team members through 1-to-1s, structured performance reviews, and operational training.
- Daily Operations Management: Oversee daily workflow across the office administration team, employed drivers, self-employed contractors, and regional Stretch Managers.
- Logistics & Route Planning: Strategically allocate daily transfer schedules and build cost-effective routes to ensure punctual deliveries across all trail networks.
- Client & Account Management: Serve as the primary operational liaison for over 30 international tour operators and independent walking/cycling clients via phone and email.
- Booking & Systems Administration: Manage end-to-end booking entries and schedule changes using our bespoke booking management system and maintain the core accommodation database.
- Compliance & Fleet Management: Oversee vehicle maintenance schedules, driver legal compliance, building fire safety, and operational Health & Safety audits.
- Issue Resolution: Handle escalated customer queries and logistics disruptions calmly, professionally, and efficiently.
Requirements & Experience
- Demonstrated Leadership: Track record of motivating, managing, and developing a close-knit operational team.
- Customer Service & Logistics Background: Strong customer-facing communication skills, preferably within travel, tourism, courier, or transport logistics.
- Technical Aptitude: Confident working with bespoke CRM/booking platforms, logistics software, and standard office suites.
- Organisation Under Pressure: Exceptional time management skills with the ability to prioritise dynamic, moving workloads during peak season.
- Local Geography (Desirable): Practical route knowledge of the South West Coast Path and South Downs Way.
Working Hours & Seasonal Pattern
This is a full-time, salaried management position based at our Helston office. While the role is contracted on an average of 40 hours per week across the year, working patterns naturally adjust to match the seasonal rhythm of the business:
- In-Season (March - October): Peak operations require a 5-day week (08:00 - 16:30, including one weekend day). As with any operational management role, peak-season demands will require additional hours during busier weeks to ensure smooth logistics.
- Off-Season (November - February): A quieter, Monday-to-Friday schedule with strictly no weekend work and reduced day-to-day pressure, balancing out the longer hours worked during the summer season.
Benefits & Perks
- Company pension scheme
- Casual dress code
- Free on-site parking
- Regular company events & team social gatherings
To Apply
We are targeting a start date in September. Please submit your up-to-date CV and cover letter outlining your operational leadership experience.
Customer Operations Manager in Cornwall employer: Luggage Transfers Ltd
Luggage Transfers is an exceptional employer, offering a dynamic work environment where you can lead and develop a dedicated team while managing logistics for a premier courier service across Southern England. With a strong focus on employee growth, we provide opportunities for professional development through structured performance reviews and training, alongside a supportive culture that values teamwork and collaboration. Located in Helston, our office benefits from a casual dress code, free on-site parking, and regular company events, making it an enjoyable place to work year-round.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Operations Manager in Cornwall
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Luggage Transfers Ltd and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Luggage Transfers Ltd!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Luggage Transfers Ltd keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Customer Operations Manager in Cornwall
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Luggage Transfers Ltd:This is your chance to really connect with the team at Luggage Transfers Ltd. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Luggage Transfers Ltd
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Luggage Transfers Ltd.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Luggage Transfers Ltd that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Luggage Transfers Ltd. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
