At a Glance
- Tasks: Coordinate customer communications and ensure outstanding service during maintenance processes.
- Company: Join a leading MRO team focused on customer satisfaction and operational excellence.
- Benefits: Fixed-term contract with potential extension, hybrid work options, and a supportive team environment.
- Other info: Dynamic role with opportunities for professional growth and development.
- Why this job: Be the key contact for customers and make a real difference in their experience.
- Qualifications: Degree in relevant field or equivalent experience, plus customer service skills.
The predicted salary is between 30000 - 40000 £ per year.
Keep Customers Flying with Confidence. Join our Landing Gear MRO team as a Customer Service Specialist, where you'll be at the heart of customer communication, operational coordination and service excellence, ensuring every MRO event is delivered with precision, professionalism and outstanding customer care.
One-Year Fixed Term contract (with potential for extension to Two years based on business needs). This is an onsite role with potential for Hybrid - Monday-Friday.
What will I be doing?
- As our Landing Gear MRO Customer Service Specialist, you'll be the key operational contact for customers throughout the maintenance, repair and overhaul (MRO) process.
- Working closely with Account Managers, Event Managers, Engineering, Operations and Quality teams, you'll coordinate customer communications, provide progress updates, manage operational activities and support issue resolution.
- You'll build strong customer relationships; ensure commitments are communicated accurately and contribute to continuous improvement initiatives that enhance customer satisfaction and operational performance.
What do I need?
- Degree in Business, Engineering, Aviation Management or related field, or equivalent industry experience.
- Customer service or customer operations experience, ideally...
Customer Service Specialist employer: Lufthansa Technik Landing Gear Services UK
Join a dynamic team that prioritises customer satisfaction and operational excellence in the aviation industry. As a Customer Service Specialist, you'll benefit from a supportive work culture that fosters professional growth and collaboration, with opportunities for hybrid working arrangements. Our commitment to employee development and continuous improvement ensures that you will thrive in a rewarding environment where your contributions truly matter.
Contact Details:
Lufthansa Technik Landing Gear Services UK Recruitment Team
