Facilities Manager in Hayes

The Facilities Manager holds overarching responsibility for the maintenance, safety, compliance, and operational performance of all physical assets and facilities at Lufthansa Technik Landing Gear Services (LTLGS). This role is critical in ensuring that all buildings, infrastructure, and services meet business needs, regulatory compliance requirements, and corporate standards. The Facilities Manager will act as a strategic partner to the leadership team, supporting long-term decision-making while ensuring operational excellence across facilities management, security, business continuity, and compliance.

The role owns facilities strategy, supplier performance, budget management, and continuous improvement initiatives.

Duties and Responsibilities

• Leadership & Management
  • Appointed Designated Security Officer (DSO) with accountability for security standards and controls.
  • Provide leadership and escalation support for direct and indirect reports.
  • Lead succession planning, capability development, and mentoring.
  • Responsible for functional and disciplinary management in line with company policy.
  • Support recruitment and team development activities.
  • Own ownership of headcount, capability planning, and resource strategy.
  • Provide strategic input to senior leadership on facilities performance and planning.
• Facilities Operation & Asset Management
  • Overall accountability for the maintenance and operational readiness of all buildings, utilities, and infrastructure.
  • Ownership of facility policies, procedures, and governance frameworks.
  • Ownership of all facility and maintenance contracts including contract performance monitoring and service-level compliance.
  • Act as focal point for landlord and managing agent relationships and compliance.
  • Lead establishment and management of all facility management programs.
  • Support operational departments to ensure stability and compliance across the site.
  • Responsible for space planning, building layout control, and facility drawings.
  • Own Building Control responsibilities and compliance.
  • Act as keyholder and lead for emergency response systems (e.g. alarms, access control).
• Business Continuity & Emergency Management
  • Accountable for Business Continuity Management (BCM) planning and execution.
  • Member of Site Incident Response Team (COMAH).
  • Lead and support emergency preparedness activities including drills, alarm systems, and critical incident response processes.
• Compliance, Safety & Security
  • Ensure compliance with all current health, safety, and facilities legislation.
  • Maintain ownership of Facility Risk Assessments and MoC (Management of Change).
  • Evaluate legal compliance register and actions (e.g. Libryo).
  • Ensure landlord, managing agent, and insurance compliance.
  • Provide security governance including IT infrastructure, boundary control, and site security systems.
  • Act as the main point of contact with external security bodies and UK policing authorities.
  • Support Permit to Work systems in collaboration with EHS.
  • Lead compliance for emergency response, business continuity, and site security protocols.
• Financial Management & Procurement
  • Develop, manage, and monitor the facilities budget including utilities and service contracts.
  • Drive financial efficiency through supplier management and service-level optimisation.
  • Provide regular financial reporting and forecasting.
  • Ownership of invoice approvals and financial authorisations.
  • Act as facilities procurement focal point through corporate procurement systems.
  • Own make vs buy decisions and business case development.
  • Responsible for utilities compliance including CCA, ESOS, and SECR reporting.
• Continuous Improvement & Strategy
  • Own facilities continuous improvement roadmap.
  • Lead initiatives to improve service delivery, cost efficiency, and supplier performance.
  • Drive governance and standardisation across all facilities operations.
  • Develop and deploy facilities management strategy in line with business objectives.
  • Produce business cases and proposals for capital and improvement projects.
  • Partner with EHS to define and deliver waste management strategy.
  • Use data and reporting to inform capability improvements and performance management.

Education and Qualifications

• Degree in Facilities Management, Engineering, Business Administration, or related discipline (or equivalent experience).
• Professional certification in Facilities Management, Health & Safety, Project Management (desirable).

Experience and Knowledge

• Strong background in facilities management, ideally within MRO, aviation, engineering, or manufacturing.
• Proven experience leading disposal of contracts, suppliers, and large-scale site operations.
• Experience managing compliance frameworks and legal requirements.
• Commercial acumen with experience managing budgets and financial forecasting.
• Demonstrated success in people leadership and organisational development.
• Knowledge of utilities reporting and compliance.
• Strong stakeholder engagement capability and negotiation skills.

Our Benefits

• Flight discounts and reduced travel rates.
• Purchase and selling of annual leave.
• Generous paid paternity and maternity leave.
• One wellbeing day per year, dedicated to supporting your mental and physical wellbeing.
• Discounts on hotels, retail, and leisure activities.
• Employer pension contributions.
• Reduced gym memberships to support a healthy lifestyle.
• Company events and organised sporting groups to encourage connection and wellbeing.
• In addition, our facility is within walking distance of the Elizabeth Line, making commuting quick, easy, and seamless from across London and beyond.