Tech Support Representative

Luffy AI is the foundation AI company at the forefront of the Physical AI revolution. Every motor, every drive, every system that moves, heats or reacts has run on control algorithms invented before the microchip. Spun out of the UK Atomic Energy Authority and based at Culham Campus in Oxford, we are a team of physicists, engineers and AI researchers working on the intelligence that will run the next hundred years - in every factory, every vehicle, every robot, every machine that does something real.

You'll be the first point of contact for inbound commercial interest - qualifying leads, understanding where they fit, and making sure the right things happen next. Working closely with marketing, you'll also drive outbound activity - identifying target accounts and stakeholders and building campaigns.

Beyond the top of funnel, you'll support Luffy AI’s partner relationships day to day, working alongside the EVP Commercial to keep those conversations progressing. The common thread is commercial rigour - knowing what a good opportunity looks like, nurturing it over time with discipline.

• Qualify inbound commercial interest - understanding the opportunity, where it fits in our go-to-market motion, and what the right next step is.
• Design and execute outbound campaigns alongside the marketing function — identifying target partner and prospect accounts, developing sequences, and driving engagement across the semiconductor and OEM pipeline.
• Own the day-to-day progression of semiconductor partner relationships - nurturing existing agreements, identifying expansion opportunities, and coordinating demo programmes and joint development initiatives.
• Support the broader OEM pipeline across active partnerships, ensuring commercial relationships stay warm and moving between senior engagements.
• Work closely with the EVP GTM & Commercial to translate channel strategy into concrete partner activity.
• Maintain rigorous pipeline records and partner activity in CRM - bringing visibility and discipline to a function that is currently informal.
• Represent Luffy credibly and independently at industry events and partner meetings.
• Collaborate with the marketing function to ensure partner-facing content, collateral and follow-up reflects the quality of the technology.

Have experience in a partnerships, business development or channel role in a technology company - you understand what it means to manage a relationship commercially. Understand how large technology organisations buy and partner - long cycles, multiple stakeholders, and relationships that are built over months. You are a partner seller — you build relationships with intent, qualify rigorously, and always know what the next commercial step is.

• Experience in semiconductors, industrial automation, or embedded systems markets.
• Familiarity with channel or ecosystem partnership models - co-sell, demo licensing, joint development.
• Working knowledge of structured sales qualification methodologies such as MEDDIC or BANT.
• A second European language, particularly German.

We’re committed to building a diverse and inclusive workplace and encourage applications from people of all backgrounds, regardless of race, gender, disability, religion, sexual orientation, or age. We’re open to discussing flexible working arrangements, including around caring responsibilities, to help make the role work for you.

Competitive base salary plus bonus and equity. Abingdon / remote hybrid at Culham Campus. You'll work directly with the EVP GTM & Commercial from day one, with real visibility across the full commercial operation. Office-based two days per week at our Culham Campus - proximity to the engineering team and marketing is part of what makes this role work. Travel may be required for industry events and partner meetings.