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For Companies At a Glance
- Tasks: Support the Store Manager in creating an exceptional shopping experience and leading a dynamic team.
- Company: Join Lucy & Yak, a vibrant brand committed to sustainability and community.
- Benefits: Competitive salary, full-time hours, and a fun work environment.
- Why this job: Be part of a mission-driven brand and inspire others while driving sales.
- Qualifications: Previous customer-facing supervisory experience and strong leadership skills required.
- Other info: Opportunity to engage with the community and run exciting in-store events.
The predicted salary is between 21600 - 36000 £ per year.
We are looking for an amazing Assistant Manager to support the Exeter Manager & team! As an Assistant Manager at Lucy & Yak, you play a key role in the overall success of the store. You will work collaboratively with the Store Manager to create an exceptional shopping experience that reflects Lucy & Yak’s values and grows our brand community. You are an expert in customer service & shop standards. Within your role you train, develop, motivate and support your team to excel in all areas from day to day operations to smashing your stores KPIs.
What you'll be doing...
- Customer-Centric Approach
- Customer obsessed! You will need to become an expert on all things Lucy & Yak - from products and sizing, to sustainability and ethics.
- Foster a customer-focused culture within the store, ensuring every interaction exceeds expectations and creates exciting memorable experiences.
- Team Development, Coaching & Training
- Lead by example, promoting a positive and dynamic work environment.
- Motivate and inspire team members to achieve individual and collective goals.
- Provide instant feedback to team members, acting as a coach to enhance individual and team performance.
- Support the store manager in recruiting, training, and developing a high-performing team, making sure the team represents the brand in the best way possible.
- Sales
- Partner with the Store Manager to meet sales targets and KPIs.
- Work with the Store Manager to implement strategies to drive sales growth and enhance the customer shopping experience.
- Operational Support
- Oversee daily store operations, including opening and closing procedures.
- Support the planning and running of evening and collaboration events, contributing to a vibrant in-store atmosphere.
- Create and manage staff rotas to ensure adequate shop floor coverage, including leave approvals.
- Support the Store Manager in implementing and maintaining merchandising standards, ensuring the shop always looks as exciting and colourful as well as accessible to our customers.
- Stock Management
- Assist with effective stock management to optimise inventory levels.
- Contribute to minimising stock discrepancies and ensuring product availability.
- Arrange & plan stock takes and recalls with your Store Manager.
- Community Engagement
- Organise, plan & run evening and collaborative events with the Store Manager, contributing to a vibrant in-store atmosphere.
- Build an engaged community by connecting with customers both in-store and through social media.
What are we looking for?
- A people person: You thrive on building connections and making customers feel at home.
- Friendly and approachable: Your warm demeanour and welcoming attitude are infectious!
- Passion for our brand: You're excited about Lucy & Yak's mission, products, and values.
- A commitment to excellence: Going above and beyond to ensure customer satisfaction is second nature to you.
- Team Coach: You enjoy motivating and coaching a team, supporting them to learn and grow, always leading by example and spreading your knowledge and enthusiasm.
- Previous customer facing supervisory/team management experience is essential.
- 2 years of customer facing experience is essential.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Proven ability to drive sales and achieve targets.
- Good understanding of social media platforms (Instagram, Facebook, TikTok, etc).
- Confident, responsible, adaptable individuals that enjoy the challenge of creative problem solving & thinking on their feet.
The fine print
- Salary based on experience.
- Full time - 30 hrs per week.
- Based in Exeter.
- Although this role does not have a closing date we reserve the right to close the advertisement if we receive a large number of applications.
- Internal Applicants: Please note we will use current and previous Lucy & Yak managers as a reference during the recruitment process.
Assistant Store Manager in Topsham employer: Lucy & Yak, Ltd.
Contact Detail:
Lucy & Yak, Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Store Manager in Topsham
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive deep into Lucy & Yak's mission, products, and values. This way, you can show off your passion and understanding of what makes them tick.
✨Tip Number 2
Practice your people skills! Since this role is all about customer service and team development, think of examples from your past experiences where you've excelled in these areas. Be ready to share how you’ve motivated a team or created memorable customer experiences.
✨Tip Number 3
Show your sales savvy! Brush up on your knowledge of sales strategies and be prepared to discuss how you can help meet those KPIs. Think about creative ideas you could bring to the table to drive sales growth.
✨Tip Number 4
Don’t forget to engage with the community! Share your thoughts on how you would connect with customers both in-store and on social media. This shows you’re not just about sales but also about building relationships, which is key for Lucy & Yak.
We think you need these skills to ace Assistant Store Manager in Topsham
Some tips for your application 🫡
Show Your Passion for the Brand: When you're writing your application, let your enthusiasm for Lucy & Yak shine through! Share why you love our products and values, and how they resonate with you. This will help us see that you're not just looking for a job, but you genuinely want to be part of our community.
Highlight Your Customer Service Skills: Make sure to emphasise your experience in customer service. We want to know how you've gone above and beyond to create memorable experiences for customers. Use specific examples to show us how you can foster that customer-centric culture we value so much.
Demonstrate Your Leadership Qualities: As an Assistant Manager, you'll be leading a team, so it's crucial to showcase your leadership skills. Talk about times when you've motivated or coached others, and how you’ve contributed to a positive work environment. We love seeing candidates who can inspire their teams!
Keep It Professional Yet Personal: While we appreciate a friendly tone, remember to keep your application professional. Be yourself, but also ensure your writing is clear and concise. And don’t forget, applying through our website is the best way to get your application in front of us!
How to prepare for a job interview at Lucy & Yak, Ltd.
✨Know Your Stuff
Before the interview, dive deep into everything Lucy & Yak. Familiarise yourself with their products, sustainability efforts, and brand values. This knowledge will not only impress your interviewers but also show that you're genuinely passionate about the brand.
✨Showcase Your People Skills
As an Assistant Store Manager, you'll be leading a team and engaging with customers. Prepare examples of how you've motivated teams or created memorable customer experiences in the past. Highlighting your interpersonal skills will demonstrate that you’re the right fit for fostering a positive store culture.
✨Be Ready to Discuss Sales Strategies
Think about how you can contribute to meeting sales targets and KPIs. Come prepared with ideas on driving sales growth and enhancing the customer shopping experience. This shows that you’re proactive and ready to partner with the Store Manager to achieve success.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the store's community engagement initiatives or team development strategies. This not only shows your interest in the role but also helps you gauge if the company aligns with your values.
