At a Glance
- Tasks: Deliver outstanding customer service and support across various channels.
- Company: Join Lucy & Yak, a forward-thinking company that cares about people and the planet.
- Benefits: Enjoy hybrid working, a 4-day week, and a Vitality healthcare package.
- Other info: Work remotely while collaborating with a dynamic team to enhance service.
- Why this job: Be part of a passionate team improving customer experiences and making a social impact.
- Qualifications: Experience in customer service, excellent communication skills, and digital proficiency required.
The predicted salary is between 18600 - 26000 £ per year.
Role Purpose
We have an exciting opportunity for a new addition to our Customer Happiness team at Lucy & Yak.
As part of our Customer Happiness team you’ll be delivering outstanding customer service to Lucy & Yak customers and providing comprehensive support across all customer-facing areas of the business. As well as answering any and all customer queries, you’ll work closely with our team and other departments within the business to find innovative ways to improve our service.
This is a great opportunity to join a forward-thinking company who cares about people and planet. If you think this role could be for you, then we would love to hear from you.
Key Responsibilities
- Responding to customer enquiries across a number of channels using customer relationship management systems, email and social media.
- Identifying and addressing customer needs while working independently.
- Collaborating with fellow team members to share insights and identify opportunities for improving the service provided by Lucy & Yak.
- Utilising ecommerce software to resolve customer issues - for example; processing replacement orders, refunding returned items and amending orders in a timely manner.
- Communicating with teams across the business to problem solve and work together to improve our service and processes.
- Gathering feedback and requests from customers and communicating them effectively to the relevant teams.
- Providing an amazing, personalised experience to each customer.
- Effectively solving day-to-day customer concerns and issues.
Key Skills & Experience
- Proven experience within a customer service environment - knowledge of ecommerce platforms or customer relationship management systems such as Shopify or Gorgias would be beneficial.
- Excellent written communication skills - this is a must as you’ll be answering messages across a number of channels and chatting with our customers day to day.
- Demonstrated experience in a role managing communication through email in a professional setting.
- Independent problem solving skills - you’ll be solving day to day concerns from customers while working remotely.
- Passion – it’ll be your job to talk to Lucy & Yak lovers about our products, ethos and values.
- Resilience – it can be busy at times, so you’ll need to be organised, proactive and work well under pressure.
- Digital skills - typing experience is beneficial! And you must be confident using social media. Experience with Google systems such as Gmail, Google Groups, Meet and Drive is preferred.
- Motivation - working from home can be a great thing, but you’ll need to be able to motivate yourself!
The details
- Hybrid working, based outside of our Barnsley Distribution Centre
- Permanent full-time role
- 4 day/30 hour week with full time salary
Customer Happiness Advisor in Barnsley employer: Lucy & Yak, Ltd.
At Lucy & Yak, we pride ourselves on being a forward-thinking employer that values both people and the planet. Our Customer Happiness team enjoys a vibrant work culture that fosters collaboration and innovation, with opportunities for personal growth and development. With a hybrid working model and a four-day work week, we offer a unique balance of professional fulfilment and personal well-being, making us an excellent choice for those seeking meaningful employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Happiness Advisor in Barnsley
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Lucy & Yak, Ltd.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Lucy & Yak, Ltd. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Happiness Advisor in Barnsley
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Lucy & Yak, Ltd.:Your cover letter is your chance to shine! Tell us why you want to work at Lucy & Yak, Ltd. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Lucy & Yak, Ltd.!
How to prepare for a job interview at Lucy & Yak, Ltd.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
