At a Glance
- Tasks: Support the Store Manager in creating an exceptional shopping experience and leading a dynamic team.
- Company: Join Lucy & Yak, a vibrant brand focused on sustainability and community.
- Benefits: Competitive salary, full-time hours, and a fun work environment.
- Other info: Opportunity to engage with the community and run exciting in-store events.
- Why this job: Be part of a mission-driven brand and make a real impact in retail.
- Qualifications: Previous customer-facing supervisory experience and strong leadership skills required.
The predicted salary is between 25543 - 30000 £ per year.
We are looking for an amazing Assistant Manager to support the Bristol Manager & team!
As an Assistant Manager at Lucy & Yak, you play a key role in the overall success of the store.
You will work collaboratively with the Store Manager to create an exceptional shopping experience that reflects Lucy & Yak’s values and grows our brand community.
You are an expert in customer service & shop standards .
Within your role you train, develop, motivate and support your team to excel in all areas from day to day operations to smashing your stores KPIs.
What you'll be doing...
- Customer-Centric Approach
- Customer obsessed! You will need to become an expert on all things Lucy & Yak - from products and sizing, to sustainability and ethics.
- Foster a customer-focused culture within the store, ensuring every interaction exceeds expectations and creates exciting memorable experiences.
- Team Development, Coaching & Training
- Lead by example, promoting a positive and dynamic work environment.
- Motivate and inspire team members to achieve individual and collective goals.
- Provide instant feedback to team members, acting as a coach to enhance individual and team performance.
- Support the store manager in recruiting, training, and developing a high-performing team, making sure the team represents the brand in the best way possible.
- Sales
- Partner with the Store Manager to meet sales targets and KPIs.
- Work with the Store Manager to implement strategies to drive sales growth and enhance the customer shopping experience.
- Operational Support
- Oversee daily store operations, including opening and closing procedures.
- Support the planning and running of evening and collaboration events, contributing to a vibrant in-store atmosphere.
- Create and manage staff rotas to ensure adequate shop floor coverage, including leave approvals.
- Support the Store Manager in implementing and maintaining merchandising standards, ensuring the shop always looks as exciting and colourful as well as accessible to our customers.
- Stock Management
- Assist with effective stock management to optimise inventory levels.
- Contribute to minimising stock discrepancies and ensuring product availability.
- Arrange & plan stock takes and recalls with your Store Manager
- Community Engagement
- Organise plan & run evening and collaborative events with the Store Manager, contributing to a vibrant in-store atmosphere.
- Build an engaged community by connecting with customers both in-store and through social media.
What are we looking for?
- A people person: You thrive on building connections and making customers feel at home.
- Friendly and approachable: Your warm demeanour and welcoming attitude are infectious!
- Passion for our brand: You're excited about Lucy & Yak's mission, products, and values.
- A commitment to excellence: Going above and beyond to ensure customer satisfaction is second nature to you.
- Team Coach: You enjoy motivating and coaching a team supporting them to learn and grow, always leading by example and spreading your knowledge and enthusiasm
- Previous customer facing supervisory/team management experience is essential
- 2yrs of customer facing experience is essential
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Proven ability to drive sales and achieve targets
- Good understanding of social media platforms (Instagram, Facebook, Tik Tok, etc)
- Confident, responsible, adaptable individuals that enjoy the challenge of creative problem solving & thinking on their feet
- The fine print
- Salary based on experience
- Full time - 30 hr per week
- Based in
- Bristol
Although this role does not have a closing date we reserve the right to close the advertisement if we receive a large number of applications.
Internal Applicants: Please note we will use current and previous Lucy & Yak managers as a reference during the recruitment process.
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Assistant Store Manager in Bristol employer: Lucy & Yak, Ltd.
At Lucy & Yak, Ltd., we pride ourselves on being an excellent employer that fosters a vibrant and inclusive work culture in our Castleford store. We offer competitive benefits, opportunities for personal and professional growth, and a supportive environment where your passion for the brand can truly shine. Join us to be part of a dedicated team that values creativity and community engagement, making every day at work meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Store Manager in Bristol
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Lucy & Yak, Ltd., so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Lucy & Yak, Ltd.!
We think you need these skills to ace Assistant Store Manager in Bristol
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Lucy & Yak, Ltd., customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Lucy & Yak, Ltd. and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Lucy & Yak, Ltd. that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Lucy & Yak, Ltd.
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
