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- Tasks: Lead ecommerce performance and turn data into actionable insights for customer engagement.
- Company: Join a creative team at Lucy & Yak, focused on customer obsession and data-driven decisions.
- Benefits: Enjoy a 4-day work week, competitive salary, staff discounts, and a healthcare package.
- Why this job: Shape the future of ecommerce while making a real impact on customer experiences.
- Qualifications: 5+ years in ecommerce or analytics with strong data interpretation skills.
- Other info: Be part of an Employee Ownership Trust and enjoy a vibrant office atmosphere.
The predicted salary is between 40000 - 50000 £ per year.
We’re looking for a highly analytical, customer-obsessed and commercially driven Ecommerce Trading & Insights Manager to take ownership of onsite performance and lead how we use data to understand and serve our customers at Lucy & Yak. This is a key role in our digital team, combining ecommerce trading, CRO and deep customer insight. You’ll be responsible for pulling meaningful insights from our data, understanding customer behaviour, and using this to drive performance across Ecommerce, Digital Marketing and CRM. From identifying friction in the customer journey, to unlocking opportunities through segmentation and personalisation, you’ll play a central role in shaping how we grow.
Reporting to the Head of Ecommerce and working closely with Digital Marketing & CRM, you’ll blend strategic thinking with hands-on execution. You’ll understand what makes our customer tick and use this to shape a best-in-class experience across web and app. This is a brilliant opportunity to join a close-knit, agile and creative team.
Responsibilities
- Ecommerce Analytics & Insights: Own ecommerce and customer analytics, turning data into clear, actionable insights for the wider business. Deep dive into customer behaviour across web and app, identifying trends, opportunities and risks. Build and maintain segmentation strategies based on:
- New vs returning customers
- Purchase behaviour
- Product preferences (e.g. size, colour, category)
- Engagement levels and lifecycle stage
You’ll bring:
- 5+ years’ experience in ecommerce, analytics or a hybrid role within a DTC or retail environment.
- Proven ability to turn data into actionable insights that drive commercial performance.
- Strong understanding of customer behaviour and segmentation strategies.
- Experience working with tools such as GA4, Shopify analytics, heatmapping tools and testing platforms.
- Confidence influencing across multiple teams including Ecommerce, Digital Marketing and CRM.
- Commercial mindset, with a clear understanding of how data drives revenue and efficiency.
- Strong communication skills, able to simplify complex data into clear recommendations.
- Highly organised, proactive and comfortable managing multiple priorities.
- A genuine passion for understanding customers and improving their experience.
What You’ll Get
- Hands-on experience in a high-performing Ecommerce team.
- The opportunity to shape how data and insights drive the business.
- Be part of the Employee Ownership Trust.
- This role is based on a 4-day working week (Monday–Thursday). During key trading periods, launches, or peak campaigns, some additional support outside of these days may occasionally be required.
- Vitality healthcare package.
- 40% Staff discount on all your favourite pieces.
- £60 Lucy & Yak voucher on your birthday.
- 20 days holiday per year with additional 1 day for five years of service.
- The best views in Brighton from our sunny office!
Ecommerce Trading and Insights Manager in Brighton employer: Lucy & Yak, Ltd.
Contact Detail:
Lucy & Yak, Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ecommerce Trading and Insights Manager in Brighton
✨Tip Number 1
Get to know the company inside out! Research Lucy & Yak's values, products, and customer base. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your experience aligns with the role's requirements, especially around ecommerce analytics and customer insights. Practice articulating your thoughts clearly and confidently.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit for the Ecommerce Trading & Insights Manager position.
We think you need these skills to ace Ecommerce Trading and Insights Manager in Brighton
Some tips for your application 🫡
Show Your Analytical Skills: Make sure to highlight your experience with data analysis in your application. We want to see how you've turned insights into action before, so share specific examples that demonstrate your analytical prowess.
Tailor Your Application: Don’t just send a generic CV and cover letter! We love it when candidates tailor their applications to us. Mention how your skills align with the Ecommerce Trading & Insights Manager role and what excites you about working at Lucy & Yak.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid jargon and make sure your key achievements stand out. This will help us see your potential quickly!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Lucy & Yak, Ltd.
✨Know Your Data Inside Out
As an Ecommerce Trading & Insights Manager, you'll need to demonstrate your analytical skills. Familiarise yourself with key metrics like conversion rates, AOV, and customer behaviour trends. Be ready to discuss how you've used data in the past to drive performance and make decisions.
✨Showcase Your Customer Understanding
This role is all about understanding what makes customers tick. Prepare examples of how you've identified customer pain points or opportunities through insights. Think about segmentation strategies you've implemented and be ready to explain how they improved customer experience.
✨Be Ready for Practical Scenarios
Expect to tackle real-world scenarios during your interview. They might ask you to analyse a dataset or suggest improvements based on hypothetical customer behaviour. Brush up on your CRO knowledge and be prepared to discuss testing methodologies like A/B testing.
✨Communicate Clearly and Confidently
Strong communication skills are crucial for this role. Practice simplifying complex data into actionable insights. During the interview, focus on articulating your thought process clearly, especially when discussing how you would influence cross-functional teams with your findings.