Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver outstanding customer service and support across various channels.
- Company: Join Lucy & Yak, a forward-thinking company that cares about people and the planet.
- Benefits: Enjoy hybrid working, a 4-day week, and a Vitality healthcare package.
- Why this job: Be part of a passionate team improving customer experiences and making a social impact.
- Qualifications: Experience in customer service, excellent communication skills, and digital proficiency required.
- Other info: Work remotely while collaborating with a dynamic team to enhance service quality.
The predicted salary is between 18600 - 26000 £ per year.
We have an exciting opportunity for a new addition to our Customer Happiness team at Lucy & Yak!
As part of our Customer Happiness team you’ll be delivering outstanding customer service to Lucy & Yak customers and providing comprehensive support across all customer-facing areas of the business. As well as answering any and all customer queries, you’ll work closely with our team and other departments within the business to find innovative ways to improve our service.
This is a great opportunity to join a forward-thinking company who cares about people and planet. If you think this role could be for you, then we would love to hear from you.
Key Responsibilities
What you’ll be doing:
- Responding to customer enquiries across a number of channels using customer relationship management systems, email and social media.
- Identifying and addressing customer needs while working independently.
- Collaborating with fellow team members to share insights and identify opportunities for improving the service provided by Lucy & Yak.
- Utilising ecommerce software to resolve customer issues – for example; processing replacement orders, refunding returned items and amending orders in a timely manner.
- Communicating with teams across the business to problem solve and work together to improve our service and processes.
- Gathering feedback and requests from customers and communicating them effectively to the relevant teams.
- Providing an amazing, personalised experience to each customer.
- Effectively solving day-to-day customer concerns and issues.
Key Skills & Experience
What you need:
- Proven experience within a customer service environment – knowledge of ecommerce platforms or customer relationship management systems such as Shopify or Gorgias would be beneficial.
- Excellent communication skills – this is a must as you’ll be answering messages across a number of channels and chatting with our customers day to day.
- Independent problem solving skills – you’ll be solving day to day concerns from customers while working remotely.
- Passion – it’ll be your job to talk to Lucy & Yak lovers about our products, ethos and values.
- Resilience – it can be busy at times, so you’ll need to be organised, proactive and work well under pressure.
- Digital skills – typing experience is beneficial! And you must be confident in using social media. Experience with Google systems such as Gmail, Google Groups, Meet and Drive is preferred.
- Motivation – working from home can be a great thing, but you’ll need to be able to motivate yourself!
The details
- Salary 23.4k
- Hybrid working, based both inside and outside of our Barnsley Distribution Centre
- Permanent full-time role
- 4 day/30 hour week with full time salary
- Vitality healthcare package
#J-18808-Ljbffr
Customer Happiness Advisor employer: Lucy & Yak
Contact Detail:
Lucy & Yak Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Happiness Advisor
✨Tip Number 1
Familiarise yourself with Lucy & Yak's products and ethos. Understanding their values will not only help you connect with customers but also demonstrate your passion for the brand during any discussions.
✨Tip Number 2
Brush up on your knowledge of customer relationship management systems like Shopify or Gorgias. Being able to discuss your experience with these tools can set you apart from other candidates.
✨Tip Number 3
Practice your communication skills across various channels, especially social media. Since you'll be interacting with customers through different platforms, being comfortable and effective in your responses is key.
✨Tip Number 4
Showcase your problem-solving abilities by preparing examples of how you've handled customer issues in the past. This will highlight your resilience and independent working style, which are crucial for this role.
We think you need these skills to ace Customer Happiness Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially any roles involving ecommerce platforms or customer relationship management systems. Use specific examples to demonstrate your skills.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and the values of Lucy & Yak. Mention how your skills align with the responsibilities outlined in the job description, and provide examples of how you've successfully solved customer issues in the past.
Showcase Communication Skills: Since excellent communication is crucial for this role, ensure that your application is well-written and free of errors. Consider including a brief example of a time when you effectively communicated with a customer to resolve an issue.
Highlight Problem-Solving Abilities: Demonstrate your independent problem-solving skills by including specific instances where you identified a customer need and took initiative to address it. This will show that you can handle day-to-day concerns effectively.
How to prepare for a job interview at Lucy & Yak
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers. Share examples of how you've gone above and beyond in previous roles to provide exceptional service, as this aligns perfectly with the ethos of Lucy & Yak.
✨Demonstrate Problem-Solving Skills
Prepare to discuss specific instances where you've successfully resolved customer issues independently. Highlight your ability to think on your feet and come up with innovative solutions, which is crucial for this role.
✨Familiarise Yourself with Relevant Tools
If you have experience with ecommerce platforms or customer relationship management systems like Shopify or Gorgias, be ready to talk about it. If not, do some research beforehand to show your willingness to learn and adapt.
✨Communicate Clearly and Confidently
Since excellent communication skills are a must, practice articulating your thoughts clearly. Be prepared to answer questions concisely and engage in a friendly manner, as you'll be interacting with customers across various channels.
