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For Companies At a Glance
- Tasks: Provide top-notch support to customers and resolve technical issues.
- Company: Dynamic tech start-up in South Leeds with a vibrant team culture.
- Benefits: Gain valuable experience, develop skills, and work in a supportive environment.
- Why this job: Join a growing team and make a real difference in customer satisfaction.
- Qualifications: Strong technical skills and a passion for excellent customer service.
- Other info: Opportunity to grow in a fast-paced, innovative setting.
The predicted salary is between 30000 - 42000 £ per year.
We are recruiting for a dynamic Tech start up with offices based in South Leeds who are looking for a Support Technician to join their growing team. Acting as a 1st point of contact for our customer base and delivering excellent customer service. The successful candidate will work with customers to resolve and manage technical issues, providing support and guidance.
This varied role will include:
- Answering all incoming calls and live chats
- Responding to and managing support tickets using Zendesk
- Owning assigned tickets and keeping customers informed of progress
- Accurately logging all queries
- Providing remote support
- Guiding customers through solutions and training materials
- Building a strong product knowledge
This is a great opportunity to join a dynamic team setting, the successful candidate will be:
- Technically minded
- An ability to troubleshoot software and hardware issues
- A logical and confident problem-solver
- Friendly, warm, and customer-focused
- A strong team player with a "one team" mentality
- An attentive listener with clear communication skills
If you hold a strong technical skill set along with exceptional customer service skills, please submit your CV for consideration. If you do not hear from us within 7 days, please note your application has not been successful.
Support Technician employer: Lucy Walker Recruitment
Contact Detail:
Lucy Walker Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Technician
✨Tip Number 1
Get to know the company! Research their products and services, and understand their customer base. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! Since you'll be troubleshooting technical issues, try simulating common scenarios you might face as a Support Technician. This will boost your confidence and prepare you for those tricky interview questions.
✨Tip Number 3
Show off your communication skills! During interviews, make sure to demonstrate how you can explain complex technical issues in simple terms. Remember, it's all about making the customer feel supported and understood.
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start. Don't miss out on this opportunity!
We think you need these skills to ace Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Support Technician role. Highlight any technical troubleshooting experience and customer service roles you've had, as we want to see how you can contribute to our team.
Show Your Personality: We love a friendly vibe! When writing your cover letter, let your personality shine through. Share why you're passionate about tech support and how you connect with customers, as this role is all about building relationships.
Be Clear and Concise: When filling out your application, keep it straightforward. Use clear language and avoid jargon unless it's relevant. We appreciate a well-structured application that makes it easy for us to see your qualifications.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it helps us keep everything organised!
How to prepare for a job interview at Lucy Walker Recruitment
✨Know Your Tech Stuff
Brush up on your technical knowledge before the interview. Be ready to discuss common software and hardware issues, as well as how you would troubleshoot them. This will show that you're not just a people person but also technically minded.
✨Practice Customer Scenarios
Think of some common customer service scenarios you might face in the role. Prepare responses on how you would handle these situations, focusing on your problem-solving skills and ability to communicate clearly. Role-playing with a friend can help!
✨Familiarise Yourself with Zendesk
Since you'll be managing support tickets using Zendesk, it’s a good idea to familiarise yourself with the platform. If you can, try out a demo or watch some tutorials online. This will give you an edge and show your proactive approach.
✨Show Your Team Spirit
Emphasise your ability to work as part of a team during the interview. Share examples of how you've collaborated with others in the past and how you contribute to a positive team environment. A 'one team' mentality is key for this role!
