Scheduling Coordinator in Wakefield

Our client are a superb service and maintenance organisation based in Wakefield. We are exclusively supporting our client with their search to recruit a highly organised and proactive Scheduler to join the team.

As a Scheduler, you will play a crucial role in scheduling and organising engineers for planned and reactive maintenance. This is a busy and varied role that requires strong communication, attention to detail, and the ability to adapt quickly to changing priorities.

• Schedule engineers for planned maintenance and reactive repairs.
• Act as the first point of contact for engineers, ensuring they have the correct job details and support.
• Handle inbound and high volume outbound calls, liaising with customers and engineers to coordinate jobs effectively.
• Raise purchase orders and manage spare parts logistics for scheduled jobs.
• Managing quotations and meeting deadlines.
• Maintain accurate and detailed job records via CRM systems.
• Ensure urgent job changes are communicated effectively to engineers and customers.
• Work closely with the Scheduling Manager to support team improvements and process efficiencies.

• Prior experience in scheduling engineers, planning maintenance, or working in a service environment.
• Able to prioritise and manage multiple tasks in a fast-paced setting.
• Confident on the phone and proactive in dealing with engineers and customers.
• Solutions focussed with a can do attitude.
• Willingness to learn and develop technical knowledge.
• Demonstrated problem solving skills.
• A background in Facilities Management would be advantageous.