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- Tasks: Lead operations for client contracts, manage stock, and oversee team performance.
- Company: Join an award-winning supply chain specialist based in Leeds.
- Benefits: Enjoy a collaborative team environment with ongoing support and career progression.
- Why this job: Be part of a dynamic team that values accountability and innovation in logistics.
- Qualifications: Experience in logistics or service-led warehouse environments is essential.
- Other info: High volume of applications; consider your application unsuccessful if no response in 7 days.
The predicted salary is between 36000 - 60000 £ per year.
We are recruiting for an Operations Manager for one of our leading clients based in Leeds who are an award-winning supply chain specialist. Award winning; they provide a full range of services including warehousing, order fulfilment and quality control.
As an operations Manager, you will be responsible for all client communication, nurturing relationships, customer contracts, leading a team and managing all KPIs and SLAs. If you have experience within logistics or have worked within a service led warehouse environment this could be an exciting opportunity for you.
Our client offers a fantastic collaborative team environment, ongoing support and progression. If you have the skills to deliver within this role and feel excited about this opportunity, please send us your CV for consideration.
Key Responsibilities:
- Lead end-to-end operational delivery for assigned customer contracts
- Oversee all stock management, from receipt, processing, order fulfilment, and dispatch
- Responsible for client KPIs and SLAs are met within budgeted targets
- Responsible for client communication; nurturing relationships
- Responsible for service reports for both client and internal stakeholders
- Supervise, train, and develop staff to ensure high performance
- Conduct performance reviews and career development discussions
- Foster a culture of accountability, motivation, and continuous improvement
Skills & Knowledge:
- Previous experience as a Team Leader; Client Manager from a warehouse/logistics background
- Excellent verbal and written communication skills
- Strong numeracy and analytical skills
- Knowledge of current Health & Safety regulations and basic employment law
- Resilient, organised, and able to work under pressure
- Positive, proactive, and innovative approach to problem-solving
Please note, we receive a high volume of applications at this level, therefore if you have not heard back within 7 days of submitting your CV, please consider your application unsuccessful. We wish you the best of luck in your search.
Operations Manager employer: Lucy Walker Recruitment
Contact Detail:
Lucy Walker Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Network with professionals in the logistics and supply chain industry. Attend local events or join online forums to connect with people who might have insights into the company or role you're interested in.
✨Tip Number 2
Research the company thoroughly. Understand their services, values, and recent achievements. This knowledge will help you tailor your conversations and demonstrate your genuine interest during interviews.
✨Tip Number 3
Prepare specific examples from your past experience that showcase your leadership skills and ability to manage KPIs and SLAs. Be ready to discuss how you've successfully nurtured client relationships in previous roles.
✨Tip Number 4
Practice your communication skills. As an Operations Manager, you'll need to convey information clearly and effectively. Consider mock interviews or role-playing scenarios to enhance your verbal communication.
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in logistics or service-led warehouse environments. Emphasise your previous roles as a Team Leader or Client Manager, showcasing your ability to manage KPIs and SLAs.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the Operations Manager role. Discuss how your skills align with the responsibilities mentioned, such as client communication and team leadership.
Highlight Key Skills: In your application, clearly outline your excellent verbal and written communication skills, strong numeracy and analytical abilities, and knowledge of Health & Safety regulations. These are crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A polished application demonstrates professionalism and attention to detail, which are essential for an Operations Manager.
How to prepare for a job interview at Lucy Walker Recruitment
✨Showcase Your Leadership Skills
As an Operations Manager, you'll be leading a team. Be prepared to discuss your previous leadership experiences, how you motivate your team, and any specific examples of how you've successfully managed performance reviews or career development discussions.
✨Demonstrate Your Communication Abilities
Effective communication is key in this role. Think of examples where you've nurtured client relationships or handled difficult conversations. Practise articulating these experiences clearly and confidently during the interview.
✨Know Your KPIs and SLAs
Familiarise yourself with key performance indicators and service level agreements relevant to the logistics industry. Be ready to discuss how you've met or exceeded these targets in your previous roles, as this will show your understanding of the operational side of the job.
✨Prepare for Problem-Solving Scenarios
Expect to face questions that assess your problem-solving skills. Prepare examples of challenges you've encountered in a warehouse or logistics environment and how you approached them. Highlight your innovative and proactive approach to overcoming obstacles.
