Lucy Walker Recruitment Limited is seeking a Tech Team Leader to manage a busy Helpdesk, overseeing 1st and 2nd line support, monitoring the customer journey and driving improvements.
The role is office-based in Leeds with daily cross-functional collaboration. You will lead a small team, coach on performance, and provide KPI-led reports to senior leadership, ensuring high standards of service and customer satisfaction.
Tech Support Team Lead & Customer Experience Mentor in Leeds employer: Lucy Walker Recruitment
Join a well-established organisation renowned for its excellence in the automotive sector, where you will thrive in a dynamic and supportive work culture. As a Team Leader, you will benefit from structured career progression and development opportunities while leading a high-performing Purchasing team. With a strong focus on coaching and mentoring, you'll play a pivotal role in driving efficiencies and fostering strong relationships with suppliers and stakeholders.
