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- Tasks: Lead and mentor a customer support team to enhance service quality and productivity.
- Company: Join a customer-centric business that values your contributions and supports your growth.
- Benefits: Full office support, collaborative environment, and opportunities for professional development.
- Other info: Immediate start available; apply now to join a dynamic team!
- Why this job: Make a real impact on customer experience while developing your leadership skills.
- Qualifications: Experience in leadership or supervision, with strong analytical and reporting skills.
The predicted salary is between 30000 - 40000 £ per year.
Our client is looking to recruit a Tech Team Leader to work within the Helpdesk function. This key recruit has overriding responsibility for the effective monitoring, evaluation and training of the 1st and 2nd line customer support team, assessing the customer journey, and implementing positive change. This is an excellent opportunity to join a superb customer centric business where you will be valued and given full support within your role.
This is a fully office-based role for our client as you will interact daily with various teams and that office presence is vital for team support.
Key responsibilities include:
- Identifying customer pain points and working with 1st and 2nd line support teams to deal with specific challenges.
- Being a key point of contact for customers to ensure a satisfactory conclusion.
- Leading, supporting and mentoring your small team to ensure productivity is consistently high.
- Ensuring exceptional customer service levels are achieved and reporting on these to the Senior Leadership Team.
- Working collaboratively cross functionally across the business to review and identify coaching and training needs for the teams.
- Designing QA based coaching and training materials to continually assess and improve customer experience and track outcomes on an ongoing basis.
- Ensuring any feedback is acted on through coaching.
- Involvement with adhoc projects.
You will have leadership or supervisory experience, able to analyse the performance of a team effectively and report on KPI’s. You should possess excellent reporting skills to provide effective performance led reporting. Ultimately, you will understand what excellent looks like within customer service and 1st line support and will thrive delivering on this to a wider team.
This role is available now and we are looking for interested candidates to apply immediately.
Environment Technical Lead in Leeds employer: Lucy Walker Recruitment
Contact Detail:
Lucy Walker Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Environment Technical Lead in Leeds
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for opportunities, especially in customer support roles. You never know who might have the inside scoop on a job that’s perfect for you!
✨Tip Number 2
Prepare for interviews by practising common questions related to team leadership and customer service. Think about your past experiences and how they relate to the role of an Environment Technical Lead. We can help you with mock interviews to boost your confidence!
✨Tip Number 3
Showcase your skills! Create a portfolio or a presentation that highlights your achievements in customer service and team management. This will set you apart from other candidates and give you a chance to demonstrate your expertise.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who want to make a difference in customer support. So, what are you waiting for?
We think you need these skills to ace Environment Technical Lead in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your leadership experience and any relevant customer service achievements to show us you’re the right fit for the Environment Technical Lead role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about this position. Share specific examples of how you've improved customer journeys or led teams in the past, so we can see your potential impact on our client’s business.
Showcase Your Analytical Skills: Since the role involves analysing performance and reporting on KPIs, make sure to mention any relevant experience you have with data analysis or performance metrics. We want to know how you’ve used these skills to drive positive change in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. This way, we can ensure your application gets the attention it deserves and you can easily track your progress!
How to prepare for a job interview at Lucy Walker Recruitment
✨Know Your Customer Service Fundamentals
Make sure you brush up on the key principles of excellent customer service. Understand what makes a great customer journey and be ready to discuss how you would implement positive changes in the support team.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or mentored others. Highlight how you’ve improved team productivity and customer satisfaction, as this role is all about leading and supporting a small team.
✨Be Ready to Discuss KPIs
Familiarise yourself with common KPIs in customer support. Be prepared to talk about how you’ve analysed performance metrics in the past and how you would use them to drive improvements in the team’s performance.
✨Demonstrate Your Collaborative Spirit
This role requires working cross-functionally, so think of examples where you’ve collaborated with other teams. Be ready to discuss how you can identify training needs and design effective coaching materials to enhance the customer experience.