At a Glance
- Tasks: Deliver top-notch customer service while coordinating operations and supporting the sales team.
- Company: Join a thriving design and distribution business in Leeds City Centre.
- Benefits: Enjoy a competitive salary, hybrid working, 25 days holiday, and a supportive team.
- Other info: Perfect for proactive individuals who thrive in fast-paced environments.
- Why this job: Make a real impact in a dynamic role with plenty of variety and growth opportunities.
- Qualifications: Experience in customer service or operations, with strong organisational and communication skills.
The predicted salary is between 28500 - 30000 £ per year.
Leeds City Centre | Hybrid Working | £27,000-£30,000 + Excellent Benefits
Are you an organised, proactive professional who enjoys variety in your role? Do you thrive in a fast-paced environment where no two days are the same?
We're recruiting on behalf of a well-established and growing business within the design and distribution sector, looking to appoint a Customer Service & Operations Executive to join their friendly and collaborative team. This is an exciting opportunity for someone who enjoys combining excellent customer service with operational coordination, purchasing support and supply chain administration. You'll work across multiple business functions, playing a key role in ensuring customers receive an exceptional experience while supporting the smooth running of day-to-day operations.
The Role
- Providing first-class customer service, responding to enquiries and processing customer orders.
- Supporting the sales team by monitoring customer demand and following up outstanding orders.
- Raising and managing supplier purchase orders.
- Monitoring supplier deliveries and communicating updates where required.
- Liaising with suppliers, logistics providers and warehouse partners to ensure smooth operations.
- Assisting with stock replenishment and inventory processes.
- Investigating and resolving customer and delivery queries.
- Maintaining accurate customer, product and order information.
- Supporting continuous improvement across customer service and operational processes.
About You
- Highly organised with excellent attention to detail.
- A confident communicator who enjoys building relationships.
- Able to prioritise a varied workload and remain calm under pressure.
- Proactive with a positive, can-do attitude.
- Experienced in customer service, operations, logistics or administration.
- Comfortable using business systems (ERP, CRM or order management experience would be advantageous, but not essential).
What's on Offer?
- Salary of £27,000-£30,000 depending on experience.
- Hybrid working (3 days in the office, 2 from home).
- 25 days' holiday plus Bank Holidays.
- Monday to Friday working hours (8:30am-5:00pm).
- A supportive, collaborative team environment.
- Genuine opportunity to develop your skills across customer service, purchasing, logistics and operations.
If you're looking for a varied role where you can make a real impact within a growing business, we'd love to hear from you. Apply today or contact us for a confidential conversation.
Customer Service and Operations Executive in Leeds employer: Lucy Walker Recruitment
Join a dynamic events and communications business in Leeds, where you will thrive in a collaborative team environment that prioritises your growth and success. With benefits like hybrid working, generous holiday allowance, and an achievable commission structure, this role offers not just a job but a pathway to a rewarding career in sales and events management. Embrace the opportunity to develop meaningful relationships with clients while enjoying a supportive culture that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service and Operations Executive in Leeds
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Lucy Walker Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Lucy Walker Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service and Operations Executive in Leeds
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Lucy Walker Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Lucy Walker Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Lucy Walker Recruitment!
How to prepare for a job interview at Lucy Walker Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
