Working with an exciting Tech company who have offices in South Leeds, they are looking for a 1st Line Support Technician to join their thriving team. As an experienced 1st line support, the successful candidate will have excellent technical ability as well as having strong customer service experience. This fully office-based role requires a strong, technically minded individual who can hit the ground running within this dynamic team. Key duties will include; Answering incoming customer calls and live chats Responding to and managing support tickets Owning assigned tickets Keeping customers updated on progress of tickets raised Accurately logging all queries Providing remote support Supporting customers through solutions This fully office-based role will offer support, training and an excellent team structure, the successful candidate must be; Technically minded Can troubleshoot software and hardware issues Friendly, warm, and customer-focused A strong team player An attentive listener with clear communication skills Keen to learn, develop, and grow in a technical support role Please submit your CV for review if you are a 1st line support technician and are looking for a new challenge. Please note if you have not heard from us within 7 days your application has been unsuccessful
1st Line Support Technician in Leeds employer: Lucy Walker Recruitment
Join a well-established organisation renowned for its excellence in the automotive sector, where you will thrive in a dynamic and supportive work culture. As a Team Leader, you will benefit from structured career progression and development opportunities while leading a high-performing Purchasing team. With a strong focus on coaching and mentoring, you'll play a pivotal role in driving efficiencies and fostering strong relationships with suppliers and stakeholders.
