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- Tasks: Manage customer enquiries, prepare quotations, and support business growth in a dynamic freight agency.
- Company: Join a proactive team at a leading freight agency focused on customer relationships.
- Benefits: Competitive salary, career development opportunities, and a vibrant work environment.
- Other info: Ideal for detail-oriented individuals eager to grow in freight and logistics.
- Why this job: Make a real impact in the logistics sector while building strong customer connections.
- Qualifications: Good education in Maths and English; experience in commercial roles is a plus.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking a proactive and commercially driven individual to join a dynamic freight agency team. This is a key role that contributes directly to company profitability through handling customer enquiries, preparing competitive quotations, and supporting business growth. The successful candidate will play an integral part in developing strong customer relationships, working collaboratively with internal teams, and delivering excellent service standards. You will be preparing client quotations, supporting the external sales team, working with contracted rates and creating the relevant documentation.
Key Responsibilities
- Manage customer enquiries via telephone and email
- Calculate and communicate rates to customers and the external sales team
- Prepare and issue quotations in a timely manner
- Handle invoice queries and pricing disputes
- Work with and interpret rate sheets
- Build and maintain strong relationships with customers and shipping partners
- Price bookings and manage the pricing inbox effectively
Skills & Knowledge
- Strong networking and research skills to remain competitive within the market
- Ability to influence and persuade customers through service quality and value
- Skilled in understanding and interpreting customer needs
- Willingness to undertake additional duties as required within role capability
Essential Attributes
- Excellent customer service mindset
- Proactive, motivated, and solution-oriented
- Strong drive to meet customer needs and achieve results
- Conscientious, self-disciplined, and hardworking
- Ability to perform effectively under pressure
Competencies
- Strong workload management and prioritisation skills
- Effective negotiation and problem-solving abilities
- Ability to meet deadlines and performance targets
- Proficient in Microsoft Word, Excel, PowerPoint, and Outlook
- Excellent written and verbal communication skills
- Knowledge of CargoWise
Qualifications & Experience
- Good standard of education, particularly in Maths and English
- Industry-related qualifications (or willingness to work towards)
- Previous experience in a commercial or coordinator role is advantageous but not essential
- Experience in import/export freight forwarding is desirable
If you are driven, detail-oriented, and looking to build a career within the freight and logistics sector, please send us your CV to review. We are unable to respond to all applications due to the volume received; if you have not heard from us within 5 days of your application unfortunately you have not been shortlisted on this occasion.
Inclusion and Disability Coordinator employer: Lucy Walker Recruitment
Contact Detail:
Lucy Walker Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inclusion and Disability Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the freight and logistics sector, attend industry events, and connect on LinkedIn. Building relationships can open doors that a CV alone can't.
✨Tip Number 2
Prepare for interviews by researching the company and its competitors. Understand their services and how you can contribute to their success. This shows you're proactive and genuinely interested!
✨Tip Number 3
Practice your communication skills. Whether it's handling customer enquiries or negotiating rates, being articulate and confident will set you apart. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 4
Don't forget to apply through our website! We regularly update our job listings, and applying directly can give you an edge. Plus, it shows you're keen on joining our team!
We think you need these skills to ace Inclusion and Disability Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Inclusion and Disability Coordinator role. Highlight any relevant experience in customer service, coordination, or the freight industry to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Be proactive and show us how your skills can contribute to our success in handling customer enquiries and building relationships.
Showcase Your Communication Skills: Since excellent written communication is key for this role, make sure your application is clear and concise. Avoid jargon and keep it professional yet friendly – we want to see your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for all available opportunities. Plus, it’s super easy!
How to prepare for a job interview at Lucy Walker Recruitment
✨Know Your Stuff
Before the interview, make sure you understand the freight and logistics sector. Brush up on key terms like 'import/export' and 'CargoWise'. This will show that you're proactive and genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've handled customer enquiries or resolved disputes in the past. Highlight your ability to build strong relationships and provide excellent service, as this is crucial for the Inclusion and Disability Coordinator role.
✨Be Ready to Discuss Problem-Solving
Think of specific instances where you've had to negotiate or solve a problem under pressure. The interviewers will want to see your effective negotiation skills and how you manage workload prioritisation.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s approach to customer service and team collaboration. This not only shows your interest but also gives you a chance to assess if the company culture aligns with your values.