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- Tasks: Manage customer enquiries, prepare quotations, and support business growth in a dynamic freight agency.
- Company: Join a proactive team at a leading freight agency focused on customer relationships.
- Benefits: Competitive salary, career development, and a vibrant work environment.
- Other info: Ideal for detail-oriented individuals looking to grow in the freight and logistics sector.
- Why this job: Be part of a key role that directly impacts company success and customer satisfaction.
- Qualifications: Strong communication skills and a good standard of education, especially in Maths and English.
The predicted salary is between 25000 - 35000 £ per year.
We are seeking a proactive and commercially driven individual to join a dynamic freight agency team. This is a key role that contributes directly to company profitability through handling customer enquiries, preparing competitive quotations, and supporting business growth. The successful candidate will play an integral part in developing strong customer relationships, working collaboratively with internal teams, and delivering excellent service standards. You will be preparing client quotations, supporting the external sales team, working with contracted rates and creating the relevant documentation.
Key Responsibilities
- Manage customer enquiries via telephone and email
- Calculate and communicate rates to customers and the external sales team
- Prepare and issue quotations in a timely manner
- Handle invoice queries and pricing disputes
- Work with and interpret rate sheets
- Build and maintain strong relationships with customers and shipping partners
- Price bookings and manage the pricing inbox effectively
Skills & Knowledge
- Strong networking and research skills to remain competitive within the market
- Ability to influence and persuade customers through service quality and value
- Skilled in understanding and interpreting customer needs
- Willingness to undertake additional duties as required within role capability
Essential Attributes
- Excellent customer service mindset
- Proactive, motivated, and solution-oriented
- Strong drive to meet customer needs and achieve results
- Conscientious, self-disciplined, and hardworking
- Ability to perform effectively under pressure
Competencies
- Strong workload management and prioritisation skills
- Effective negotiation and problem-solving abilities
- Ability to meet deadlines and performance targets
- Proficient in Microsoft Word, Excel, PowerPoint, and Outlook
- Excellent written and verbal communication skills
- Knowledge of CargoWise
Qualifications & Experience
- Good standard of education, particularly in Maths and English
- Industry-related qualifications (or willingness to work towards)
- Previous experience in a commercial or coordinator role is advantageous but not essential
- Experience in import/export freight forwarding is desirable
If you are driven, detail-oriented, and looking to build a career within the freight and logistics sector, please send us your CV to review. We are unable to respond to all applications due to the volume received; if you have not heard from us within 5 days of your application unfortunately you have not been shortlisted on this occasion.
Data Excel Co-ordinator employer: Lucy Walker Recruitment
Contact Detail:
Lucy Walker Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Data Excel Co-ordinator
✨Tip Number 1
Network like a pro! Reach out to people in the freight and logistics sector, attend industry events, and connect on LinkedIn. Building relationships can open doors that a CV alone can't.
✨Tip Number 2
Prepare for interviews by researching the company and its competitors. Understand their services and how you can contribute to their success. This shows you're proactive and genuinely interested!
✨Tip Number 3
Practice your communication skills! Whether it's handling customer enquiries or negotiating rates, being articulate and confident will set you apart. Role-play with a friend or record yourself to improve.
✨Tip Number 4
Don't forget to apply through our website! We regularly update our job listings, and applying directly can give you an edge. Plus, it shows you're keen on joining our team!
We think you need these skills to ace Data Excel Co-ordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Data Excel Co-ordinator role. Highlight your customer service mindset and any relevant experience in freight or logistics to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've handled customer enquiries or prepared quotations in the past, showing off your proactive and solution-oriented attitude.
Showcase Your Skills: Don’t forget to mention your proficiency in Microsoft Office, especially Excel! We love seeing candidates who can manage data effectively, so highlight any relevant projects or tasks where you’ve used these skills.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for all available opportunities. Plus, it’s super easy!
How to prepare for a job interview at Lucy Walker Recruitment
✨Know Your Numbers
As a Data Excel Co-ordinator, you'll be dealing with rates and quotations. Brush up on your maths skills and be ready to discuss how you calculate pricing. Familiarise yourself with common freight terms and figures so you can speak confidently about them during the interview.
✨Showcase Your Customer Service Skills
This role is all about building relationships. Prepare examples of how you've successfully handled customer enquiries or resolved disputes in the past. Highlight your proactive approach and how you’ve gone the extra mile to meet customer needs.
✨Demonstrate Your Tech Savvy
Since proficiency in Microsoft Excel and other software is key, be prepared to discuss your experience with these tools. If possible, bring examples of how you've used Excel for data management or reporting in previous roles. This will show that you're not just familiar with the software, but that you can leverage it effectively.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and how you handle pressure. Think of scenarios where you had to manage multiple tasks or negotiate with customers. Practising your responses will help you articulate your thought process clearly during the interview.