At a Glance
- Tasks: Support customers via phone and email, process orders, and manage complaints.
- Company: Join a leading manufacturer in Dewsbury known for its growth and success.
- Benefits: Enjoy a competitive salary, monthly bonuses, 25 days holiday, and free parking.
- Other info: This is an office-based role, so ensure you're within commuting distance.
- Why this job: Be part of a dynamic team with opportunities for training and personal development.
- Qualifications: Strong communication skills and a proactive attitude are essential; customer service experience preferred.
The predicted salary is between 19200 - 24000 £ per year.
Our client, a market leader manufacturer, based in Dewsbury, is looking for a professional and motivated individual to join their customer service team as a Customer Support Advisor. This is an essential position within the organisation focusing on maintaining strong customer relationships and ensuring their excellent rate of customer retention.
Why apply?
This is a fantastic opportunity to join a successful and fast-growing business. Our client offers thorough training and continuous opportunities to learn and develop within the business. On top of your basic salary, you will receive a monthly bonus, 25 days holiday & bank holidays, and free on-site parking. This is a fully office-based role located in Dewsbury, only apply if this is within a commutable distance for you.
What you'll be involved with as a Customer Support Advisor:
- Handling general enquiries that come in via phone and e-mail
- Processing orders, liaising with quality control and handling product returns
- Stock controlling
- Technical trouble shooting with end user
- Delivering an outstanding service to our customers
- Dealing with technical queries B2B and B2C
- Complaint management
- Actively participating in continuous improvement
Skills and Attributes of a Customer Support Advisor:
- Written and verbal communication, interpersonal skills.
- Proactive, positive attitude and eagerness to learn.
- Ability to prioritise, multi-task and take corrective action.
- A team player who will support other members of the team as the role naturally dictates.
- Hard working and loyal
Experience:
- Customer Service - the ability to handle customer queries and complaints, offering an exceptional service
- Experience of liaising with other departments e.g. finance, operations, field sales
- Working with a SOP/Customer Relationship Management Package and stock systems to effectively deal with technical queries is ideal but not essential
- Strong IT skills and any knowledge of Sage would be a bonus
Due to the number of responses we receive, unfortunately we are unable to give feedback to all individuals. If you have not heard back within 7 days, please assume that you have not been successful for the role you have applied for.
Customer Support Advisor in Dewsbury employer: Lucy Walker Recruitment
Join a thriving market leader in Dewsbury as a Customer Support Advisor, where you'll benefit from a supportive work culture that prioritises employee development and offers comprehensive training. With competitive salaries, monthly bonuses, generous holiday allowances, and free on-site parking, this role not only promises a rewarding career but also a chance to be part of a dynamic team dedicated to exceptional customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Advisor in Dewsbury
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Lucy Walker Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Lucy Walker Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support Advisor in Dewsbury
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Lucy Walker Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Lucy Walker Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Lucy Walker Recruitment!
How to prepare for a job interview at Lucy Walker Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
