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For Companies At a Glance
- Tasks: Support customers via phone and email, process orders, and manage complaints.
- Company: Join a leading manufacturer in Dewsbury known for its growth and success.
- Benefits: Enjoy a competitive salary, monthly bonuses, 25 days holiday, and free parking.
- Why this job: Be part of a dynamic team with opportunities for training and personal development.
- Qualifications: Strong communication skills and a proactive attitude are essential; customer service experience preferred.
- Other info: This is an office-based role, so ensure you're within commuting distance.
The predicted salary is between 19200 - 24000 £ per year.
Our client, a market leader manufacturer, based in Dewsbury, is looking for a professional and motivated individual to join their customer service team as a Customer Support Advisor. This is an essential position within the organisation focusing on maintaining strong customer relationships and ensuring their excellent rate of customer retention.
Why apply?
This is a fantastic opportunity to join a successful and fast-growing business. Our client offers thorough training and continuous opportunities to learn and develop within the business. On top of your basic salary, you will receive a monthly bonus, 25 days holiday & bank holidays, and free on-site parking. This is a fully office-based role located in Dewsbury, only apply if this is within a commutable distance for you.
What you'll be involved with as a Customer Support Advisor:
- Handling general enquiries that come in via phone and e-mail
- Processing orders, liaising with quality control and handling product returns
- Stock controlling
- Technical trouble shooting with end user
- Delivering an outstanding service to our customers
- Dealing with technical queries B2B and B2C
- Complaint management
- Actively participating in continuous improvement
Skills and Attributes of a Customer Support Advisor:
- Written and verbal communication, interpersonal skills.
- Proactive, positive attitude and eagerness to learn.
- Ability to prioritise, multi-task and take corrective action.
- A team player who will support other members of the team as the role naturally dictates.
- Hard working and loyal
Experience:
- Customer Service - the ability to handle customer queries and complaints, offering an exceptional service
- Experience of liaising with other departments e.g. finance, operations, field sales
- Working with a SOP/Customer Relationship Management Package and stock systems to effectively deal with technical queries is ideal but not essential
- Strong IT skills and any knowledge of Sage would be a bonus
Due to the number of responses we receive, unfortunately we are unable to give feedback to all individuals. If you have not heard back within 7 days, please assume that you have not been successful for the role you have applied for.
Customer Support Advisor employer: Lucy Walker Recruitment
Contact Detail:
Lucy Walker Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Advisor
✨Tip Number 1
Familiarise yourself with the company's products and services. Understanding what they offer will help you answer customer queries more effectively and demonstrate your genuine interest in the role during any discussions.
✨Tip Number 2
Brush up on your communication skills. Since this role involves handling enquiries and complaints, practice active listening and clear articulation to ensure you can convey information effectively and empathetically.
✨Tip Number 3
Showcase your problem-solving abilities. Prepare examples of how you've successfully resolved customer issues in the past, as this will highlight your capability to handle technical queries and complaints.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for interviews or discussions.
We think you need these skills to ace Customer Support Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Emphasise skills such as communication, problem-solving, and teamwork, which are crucial for a Customer Support Advisor role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position. Mention specific examples of how you've successfully handled customer queries or complaints in the past, demonstrating your proactive attitude.
Highlight Technical Skills: If you have experience with Customer Relationship Management (CRM) systems or stock management software like Sage, be sure to mention this in your application. It shows you have the technical know-how to handle the role effectively.
Follow Application Instructions: Carefully read the job posting for any specific application instructions. Ensure you submit all required documents and adhere to any guidelines provided by the company to avoid your application being overlooked.
How to prepare for a job interview at Lucy Walker Recruitment
✨Showcase Your Communication Skills
As a Customer Support Advisor, strong written and verbal communication skills are essential. During the interview, make sure to articulate your thoughts clearly and listen actively to the interviewer. This will demonstrate your ability to handle customer queries effectively.
✨Prepare for Technical Questions
Since the role involves technical troubleshooting, be ready to discuss any relevant experience you have with technical queries or systems. Brush up on common issues that customers might face and think about how you would resolve them.
✨Emphasise Your Team Player Attitude
The job requires collaboration with other departments, so highlight your ability to work well in a team. Share examples of how you've supported colleagues in the past and contributed to a positive team environment.
✨Demonstrate Your Proactive Approach
A proactive attitude is key in customer service. Be prepared to discuss instances where you took the initiative to improve a process or resolve an issue before it escalated. This will show your eagerness to learn and contribute to continuous improvement.
