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- Tasks: Join a busy team handling inbound customer calls and resolving inquiries.
- Company: A fantastic company located just outside Leeds City Centre.
- Benefits: Potential for extension and temp-to-perm opportunities; Monday-Friday schedule.
- Why this job: Gain valuable experience in customer service while working in a supportive environment.
- Qualifications: Previous customer service and administration experience required; strong communication skills essential.
- Other info: Immediate availability is a must; office-based role from 8.30-5.30.
Available immediately? We are looking for customer service advisors to join this fun and vibrant company who need some extra support to help with a back log of work. Dealing with a high volume of inbound customer queries, the successful applicants will have a confident and out going nature and be available to start immediately. In this fully office based role, the successful applicants will be available to start immediately and commit on an ongoing basis. Key duties & responsibilities will include; Answering inbound calls Dealing with customer enquiries Data processing General ad hoc supportThis is a great opportunity to work in a vibrant setting, although temp, there are opportunities for permanent opportunities so a great place to work hard and impress, the ideal applicants will have: Excellent communication skills Customer Service experience Team player Strong IT skillsIf you hold the above skills and experiences and can commit to this fun, customer service role, please send your CV immediately
Customer Service Support employer: Lucy Walker Recruitment
Contact Detail:
Lucy Walker Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Support
✨Tip Number 1
Familiarize yourself with common customer service scenarios and how to handle them effectively. This will help you demonstrate your problem-solving skills during the interview.
✨Tip Number 2
Practice your communication skills by engaging in mock calls with friends or family. This will prepare you for the high volume of inbound calls you'll be handling in this role.
✨Tip Number 3
Research the company and its services thoroughly. Understanding their customer base and common inquiries will give you an edge in demonstrating your knowledge during the interview.
✨Tip Number 4
Be ready to discuss your previous customer service experiences in detail. Highlight specific situations where you successfully resolved issues, as this will showcase your relevant skills.
We think you need these skills to ace Customer Service Support
Some tips for your application 🫡
Tailor Your CV: Make sure to customize your CV to highlight your previous customer service and administration experience. Emphasize any roles where you handled inbound calls or managed customer inquiries.
Showcase Communication Skills: In your application, provide examples of how you've effectively communicated with customers in past roles. This could include resolving issues or providing information clearly and concisely.
Highlight Attention to Detail: Since the role requires strong attention to detail, mention specific instances where your attention to detail made a difference in your work, such as accurately logging customer requests or updating records.
Express Availability: Clearly state your availability for the role in your cover letter or email. Since they are looking for candidates who can start immediately, make sure to emphasize your readiness to begin work.
How to prepare for a job interview at Lucy Walker Recruitment
✨Showcase Your Communication Skills
Since the role involves dealing with a high volume of inbound calls, it's crucial to demonstrate your excellent communication skills during the interview. Practice clear and concise responses, and be ready to discuss how you've effectively handled customer inquiries in the past.
✨Highlight Relevant Experience
Make sure to emphasize your previous customer service and administration experience. Prepare specific examples from your past roles that showcase your ability to manage enquiries and resolve issues efficiently.
✨Demonstrate Attention to Detail
Attention to detail is key in this role. Be prepared to discuss how you ensure accuracy in your work, whether it's logging calls or updating customer details. You might even want to share a story where your attention to detail made a significant difference.
✨Ask Insightful Questions
At the end of the interview, take the opportunity to ask questions about the team dynamics, the types of enquiries you'll be handling, or the CRM system they use. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
