At a Glance
- Tasks: Manage customer enquiries and build relationships to drive occupancy and revenue.
- Company: A leading provider of flexible workspace solutions with a focus on customer success.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Fast-paced role with opportunities to develop your career in a growing industry.
- Why this job: Join a vibrant team and make a real impact on customer experiences and business growth.
- Qualifications: Experience in sales or customer relationship management with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
A growing and well-established provider of flexible workspace solutions is seeking an experienced Customer Success Lead to join their growing team. This is an excellent opportunity for a commercially minded professional with a strong background in sales, customer relationship management, or business development to take ownership of the customer journey from enquiry through to conversion and ongoing client engagement. The successful candidate will play a key role in driving occupancy and revenue across a portfolio of serviced offices, coworking memberships, meeting rooms, and virtual office services.
The Customer Success Lead will act as a primary point of contact for prospective clients, ensuring enquiries are handled professionally, efficiently, and with a strong commercial focus. Key responsibilities will include:
- Managing inbound enquiries received via telephone, email, website, and other channels.
- Qualifying prospective clients to understand their business requirements, budgets, timelines, and workspace needs.
- Maintaining a structured sales pipeline and ensuring all customer interactions are accurately recorded.
- Identifying opportunities to increase revenue through upselling and cross-selling.
- Coordinating coworking trial days for prospective members.
- Supporting the growth and retention of coworking memberships through proactive relationship management.
- Building relationships with regular users to encourage repeat business.
- Following up with customers to gather feedback and identify future booking opportunities.
- Supporting client retention and long-term relationship development.
- Working collaboratively with operational and sales colleagues to ensure a seamless customer experience.
- Maintaining accurate records within CRM and booking systems.
- Tracking enquiries, conversions, bookings, and follow-up activity.
The ideal candidate will be an experienced customer-facing, sales professional who combines strong relationship-building skills with a commercial mindset and a proactive approach to business development. Applicants should be able to demonstrate:
- Proven experience within sales, business development, account management, customer success, or client relationship management.
- A track record of converting enquiries into revenue-generating opportunities.
- Excellent communication and interpersonal skills.
- A professional and confident telephone manner.
- Strong organisational and time management abilities.
- Experience managing multiple priorities and customer enquiries simultaneously.
- A proactive and results-driven approach.
- Strong IT skills, including experience using CRM systems and business software.
We are unable to respond to all applications; we will contact you within 5 days of your application if successful.
Customer Development Specialist employer: Lucy Walker Recruitment
Join a dynamic and innovative provider of flexible workspace solutions, where your contributions as a Customer Development Specialist will be valued and impactful. With a strong focus on employee growth, we offer a collaborative work culture that encourages professional development and rewards initiative. Located in a vibrant area, our company provides unique advantages such as access to a diverse client base and opportunities for networking within the thriving coworking community.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Development Specialist
✨Tip Number 1
Network like a pro! Reach out to your connections and let them know you're on the hunt for a Customer Development Specialist role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its services thoroughly. Be ready to discuss how your experience aligns with their needs, especially in managing customer relationships and driving revenue.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It also keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Don’t forget to check our website regularly! We often post new opportunities that might be perfect for you. Staying updated can give you an edge in landing that dream job.
We think you need these skills to ace Customer Development Specialist
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Development Specialist role. Highlight your relevant experience in sales and customer relationship management, showing us how you can drive occupancy and revenue.
Showcase Your Skills:Don’t just list your skills; demonstrate them! Use specific examples from your past roles that illustrate your ability to manage enquiries and build relationships. We want to see how you’ve turned enquiries into successful conversions.
Be Professional and Personable:Since this role involves a lot of client interaction, make sure your written communication reflects professionalism while also being approachable. We’re looking for someone who can engage clients effectively and deliver an exceptional customer experience.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, check out other opportunities while you’re there!
How to prepare for a job interview at Lucy Walker Recruitment
✨Know Your Customer Journey
Familiarise yourself with the entire customer journey from enquiry to conversion. Be ready to discuss how you would manage each stage and provide examples of your past experiences in driving customer success.
✨Showcase Your Sales Skills
Prepare to highlight your sales achievements, especially in converting enquiries into revenue. Use specific metrics or examples to demonstrate your ability to upsell and cross-sell effectively.
✨Master the Art of Relationship Building
Think about how you can build rapport with clients. Be prepared to share strategies you've used in the past to maintain long-term relationships and encourage repeat business.
✨Be Organised and Proactive
Demonstrate your organisational skills by discussing how you manage multiple priorities and customer enquiries. Show that you have a proactive approach to identifying opportunities for client engagement and retention.
