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- Tasks: Join a dynamic team to handle customer enquiries and prepare competitive quotations.
- Company: A thriving freight agency focused on growth and customer relationships.
- Benefits: Gain valuable experience in a fast-paced environment with career development opportunities.
- Other info: Perfect for detail-oriented individuals eager to grow in freight and logistics.
- Why this job: Make a real impact in the logistics sector while building strong customer connections.
- Qualifications: Good education in Maths and English; experience in commercial roles is a plus.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking a proactive and commercially driven individual to join a dynamic freight agency team. This is a key role that contributes directly to company profitability through handling customer enquiries, preparing competitive quotations, and supporting business growth. The successful candidate will play an integral part in developing strong customer relationships, working collaboratively with internal teams, and delivering excellent service standards. You will be preparing client quotations, supporting the external sales team, working with contracted rates and creating the relevant documentation.
Key Responsibilities
- Manage customer enquiries via telephone and email
- Calculate and communicate rates to customers and the external sales team
- Prepare and issue quotations in a timely manner
- Handle invoice queries and pricing disputes
- Work with and interpret rate sheets
- Build and maintain strong relationships with customers and shipping partners
- Price bookings and manage the pricing inbox effectively
Skills & Knowledge
- Strong networking and research skills to remain competitive within the market
- Ability to influence and persuade customers through service quality and value
- Skilled in understanding and interpreting customer needs
- Willingness to undertake additional duties as required within role capability
Essential Attributes
- Excellent customer service mindset
- Proactive, motivated, and solution-oriented
- Strong drive to meet customer needs and achieve results
- Conscientious, self-disciplined, and hardworking
- Ability to perform effectively under pressure
Competencies
- Strong workload management and prioritisation skills
- Effective negotiation and problem-solving abilities
- Ability to meet deadlines and performance targets
- Proficient in Microsoft Word, Excel, PowerPoint, and Outlook
- Excellent written and verbal communication skills
- Knowledge of CargoWise
Qualifications & Experience
- Good standard of education, particularly in Maths and English
- Industry-related qualifications (or willingness to work towards)
- Previous experience in a commercial or coordinator role is advantageous but not essential
- Experience in import/export freight forwarding is desirable
If you are driven, detail-oriented, and looking to build a career within the freight and logistics sector, please send us your CV to review.
We are unable to respond to all applications due to the volume received; if you have not heard from us within 5 days of your application unfortunately you have not been shortlisted on this occasion.
Commercial Coordinator employer: Lucy Walker Recruitment
Contact Detail:
Lucy Walker Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the freight and logistics sector, attend industry events, and connect on LinkedIn. Building relationships can open doors that a CV alone can't.
✨Tip Number 2
Prepare for interviews by researching the company and its competitors. Understand their services and be ready to discuss how you can contribute to their success. Show them you're not just another candidate!
✨Tip Number 3
Practice your communication skills! Since this role involves handling customer enquiries and preparing quotations, being articulate and confident will set you apart. Role-play with a friend or record yourself to improve.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, keep an eye on new opportunities that pop up – we’re always looking for proactive individuals like you!
We think you need these skills to ace Commercial Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Commercial Coordinator role. Highlight any relevant experience in customer service, quotations, or freight forwarding to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention your proactive attitude and how you can contribute to our company’s profitability.
Showcase Your Communication Skills: Since this role involves a lot of customer interaction, make sure your written application demonstrates your excellent communication skills. Keep it clear, concise, and professional – we love that!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Lucy Walker Recruitment
✨Know Your Numbers
As a Commercial Coordinator, you'll be dealing with rates and quotations. Brush up on your maths skills and be ready to discuss how you calculate pricing. Familiarise yourself with common industry rates and be prepared to explain how you would approach pricing for different scenarios.
✨Showcase Your Customer Service Skills
This role is all about building strong relationships with customers. Think of examples from your past experiences where you've gone above and beyond for a client. Be ready to share how you handle difficult situations or resolve disputes, as this will demonstrate your proactive and solution-oriented mindset.
✨Familiarise Yourself with CargoWise
If you have experience with CargoWise, great! If not, do some research on it before the interview. Understanding how this software works can give you an edge, as it’s relevant to the role. Mentioning your willingness to learn and adapt to new systems can also show your commitment to the position.
✨Prepare Questions for Them
Interviews are a two-way street. Prepare thoughtful questions about the company culture, team dynamics, and growth opportunities within the freight and logistics sector. This shows that you're genuinely interested in the role and helps you assess if it's the right fit for you.