Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Welcome guests, manage reservations, and provide top-notch customer care.
- Company: Join a boutique hotel in the vibrant city centre, known for its exceptional service.
- Benefits: Enjoy a supportive team environment with flexible working days and opportunities for growth.
- Why this job: Perfect for those who love hospitality and want to make guests feel at home.
- Qualifications: Experience in customer service or administration; strong communication and attention to detail required.
- Other info: Ideal for candidates available at short notice, with a passion for client management.
The predicted salary is between 24000 - 36000 £ per year.
A fantastic opportunity has arisen to join the guest services team at this boutique hotel in the heart of the city centre. Joining a small and supportive team, the client service support will be part of the team to welcome all guests to the hotel and ensure their stay is welcoming and enjoyable. This full-time role will involve working 1 or 2 days at the weekend and 3/4 days during the week. The ideal candidate will be available at short notice and will have the experience to offer excellent customer care and administration support; duties will include:
- Check in all guests on arrival
- Manage all reservations
- Updating booking systems and platforms with availability
- Managing reception and communal areas
- Dealing with all guest enquiries
- Administration support; updating and generating client invoices
- Hosting events
This is a fantastic opportunity for a candidate with excellent client facing skills and experiences, applications would be welcome from a luxury retail or hospitality as well as a corporate office background. The ideal applicant will be:
- Available at short notice
- Have excellent front of house/client management skills
- Outstanding communication skills, both written and verbal
- Strong administrative skills
- Excellent attention to detail
If you feel you hold the above skills and experiences and are looking to join this boutique brand in the city centre, please send your CV across for review.
Client Service Support employer: Lucy Walker Recruitment
Contact Detail:
Lucy Walker Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Service Support
✨Tip Number 1
Familiarise yourself with the hotel and its services. Knowing the ins and outs of the boutique hotel will help you answer guest enquiries confidently and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your communication skills. Since outstanding verbal and written communication is key, consider role-playing common guest scenarios with a friend to refine your responses and ensure you come across as friendly and professional.
✨Tip Number 3
Showcase your customer care experience. Be ready to share specific examples from your past roles in luxury retail or hospitality that highlight your ability to provide excellent service and handle challenging situations.
✨Tip Number 4
Be prepared to discuss your availability. Since the role requires flexibility, make sure you can clearly communicate your schedule and willingness to work weekends or at short notice during the interview.
We think you need these skills to ace Client Service Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client service, hospitality, or luxury retail. Emphasise your front-of-house skills and any administrative roles you've held.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer care and your ability to create a welcoming environment. Mention specific experiences that demonstrate your communication skills and attention to detail.
Highlight Availability: Clearly state your availability in your application. Since the role requires working weekends and being available at short notice, make sure to mention your flexibility.
Showcase Relevant Skills: In your application, emphasise your outstanding communication skills, both written and verbal. Provide examples of how you've successfully managed guest enquiries or handled administrative tasks in previous roles.
How to prepare for a job interview at Lucy Walker Recruitment
✨Showcase Your Customer Care Skills
Since the role involves excellent customer care, be prepared to share specific examples from your past experiences where you successfully handled guest inquiries or resolved issues. Highlighting your ability to create a welcoming atmosphere will impress the interviewers.
✨Demonstrate Attention to Detail
This position requires strong administrative skills and attention to detail. During the interview, mention instances where your meticulous nature helped avoid mistakes or improved processes. This will show that you understand the importance of accuracy in managing reservations and invoices.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities in a client-facing environment. Practice responses to common situations, such as dealing with a difficult guest or managing multiple tasks at once, to demonstrate your capability to handle real-life challenges.
✨Research the Boutique Hotel
Familiarise yourself with the hotel’s brand, values, and services. Being knowledgeable about the company will not only help you answer questions more effectively but also allow you to ask insightful questions, showing your genuine interest in the role and the establishment.
