At a Glance
- Tasks: Manage client relationships and drive revenue through exceptional customer service.
- Company: A leading provider of flexible workspace solutions with a vibrant team culture.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Fast-paced environment with plenty of opportunities for career advancement.
- Why this job: Join a dynamic team and make a real impact on client experiences and business success.
- Qualifications: Experience in sales or customer relationship management with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
A growing and well-established provider of flexible workspace solutions is seeking an experienced Senior Client Relationships Executive to join their growing team. This is an excellent opportunity for a commercially minded professional with a strong background in sales, customer relationship management, or business development to take ownership of the customer journey from enquiry through to conversion and ongoing client engagement. The successful candidate will play a key role in driving occupancy and revenue across a portfolio of serviced offices, coworking memberships, meeting rooms, and virtual office services.
Working closely with prospective and existing clients, they will be responsible for managing enquiries, developing relationships, maximising conversion opportunities, and delivering an exceptional customer experience. The Senior Client Development Executive will act as a primary point of contact for prospective clients, ensuring enquiries are handled professionally, efficiently, and with a strong commercial focus.
Key responsibilities will include:
- Managing inbound enquiries received via telephone, email, website, and other channels.
- Qualifying prospective clients to understand their business requirements, budgets, timelines, and workspace needs.
- Maintaining a structured sales pipeline and ensuring all customer interactions are accurately recorded.
- Identifying opportunities to increase revenue through upselling and cross-selling.
- Coordinating coworking trial days for prospective members.
- Supporting the growth and retention of coworking memberships through proactive relationship management.
- Building relationships with regular users to encourage repeat business.
- Following up with customers to gather feedback and identify future booking opportunities.
- Supporting client retention and long-term relationship development.
- Working collaboratively with operational and sales colleagues to ensure a seamless customer experience.
- Maintaining accurate records within CRM and booking systems.
- Tracking enquiries, conversions, bookings, and follow-up activity.
The ideal candidate will be an experienced customer-facing, sales professional who combines strong relationship-building skills with a commercial mindset and a proactive approach to business development.
Applicants should be able to demonstrate:
- Proven experience within sales, business development, account management, customer success, or client relationship management.
- A track record of converting enquiries into revenue-generating opportunities.
- Excellent communication and interpersonal skills.
- A professional and confident telephone manner.
- Strong organisational and time management abilities.
- Experience managing multiple priorities and customer enquiries simultaneously.
- A proactive and results-driven approach.
- Strong IT skills, including experience using CRM systems and business software.
We are unable to respond to all applications; we will contact you within 5 days of your application if successful. Please visit our website for further opportunities.
Client Relationship Executive employer: Lucy Walker Recruitment
As a leading provider of flexible workspace solutions, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee growth and development. Our team enjoys a range of benefits, including competitive salaries, professional training opportunities, and a collaborative environment that encourages innovation and creativity. Located in a vibrant area, our office offers easy access to amenities and a supportive atmosphere where every team member can thrive and make a meaningful impact on client relationships.
StudySmarter Expert Advice🤫
We think this is how you could land Client Relationship Executive
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out to folks on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Be proactive! Don’t just wait for job openings to pop up. Reach out to companies you admire, even if they’re not advertising roles. Show them how you can add value to their team, especially in client relationship management.
✨Tip Number 3
Prepare for interviews by researching the company and its culture. Tailor your answers to reflect how your experience aligns with their needs, especially in driving occupancy and revenue. We want to see that you understand their business!
✨Tip Number 4
Follow up after interviews! A simple thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Client Relationship Executive
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Client Relationship Executive. Highlight your sales experience and relationship-building skills, and don’t forget to mention any relevant achievements that showcase your ability to convert enquiries into revenue.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re the perfect fit for this role. Share specific examples of how you've successfully managed client relationships and driven sales in the past.
Show Off Your Communication Skills:Since this role involves a lot of client interaction, make sure your written application reflects your excellent communication skills. Keep your language clear and professional, but let your personality shine through!
Apply Through Our Website:We encourage you to apply through our website for the best chance of success. It’s super easy, and you’ll be able to see all the other opportunities we have available too!
How to prepare for a job interview at Lucy Walker Recruitment
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the company and its services. Familiarise yourself with their flexible workspace solutions and think about how your experience in sales and client relationship management can add value to their team.
✨Showcase Your Relationship Skills
Be ready to discuss specific examples of how you've built and maintained client relationships in the past. Highlight your ability to convert enquiries into revenue and how you've successfully upsold or cross-sold services to clients.
✨Prepare for Role-Play Scenarios
Expect to engage in role-play during the interview, where you might need to handle a mock client enquiry. Practice responding to different types of client needs and demonstrate your professional telephone manner and problem-solving skills.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. This shows your interest in the role and helps you gauge if the company culture aligns with your values, especially regarding client engagement and teamwork.
