Customer Service Support in Bradford

We are recruiting for a respected training company in Bradford; joining a small but effective customer care and warehouse team, the successful candidate will be effective and provide excellent customer service support to their long-standing customers. This full-time role will offer a hybrid element after a trial training period. key duties will include;\\n\\nProcessing a wide range of sales orders \\nManaging queries from customers and colleagues \\nManage the returns process\\nManage customer complaints and complex enquiries \\nContact couriers to resolve queries from customers \\nProvide hands on support to the Warehouse team at peak times and during periods of holiday.\\nSource and analyse data using a variety of methods e.g.

excel. \\n\\nThis is a varied role that requires support both in the customer service team and on occasion the warehouse. An organised, proactive candidate is essential in this role.

The successful candidate will have;\\n\\nExceptional customer service focus – puts the customer at the heart of what they do.\\nPersonal resilience \\nGood administrative skills with working knowledge of MS-Office – experience of other customised IT systems an advantage.\\nExcellent interpersonal and communication skills \\nWorking knowledge of Microsoft Excel – able to analyse data and draw logical conclusions / make recommendations for action.\\nAble to use own initiative\\nGood team working behaviours alongside the ability to work independently. \\n\\nThis is a fantastic opportunity to join a busy and respected organisation, if you feel you hold the above skills and experiences, please submit your CV for review. if you do not hear from us within 7 days, you application has been unsuccessful