At a Glance
- Tasks: Lead and mentor a customer support team to enhance service quality and customer satisfaction.
- Company: Join a customer-centric business that values your contributions and supports your growth.
- Benefits: Competitive salary, supportive environment, and opportunities for professional development.
- Other info: Fully office-based role with excellent collaboration across teams.
- Why this job: Make a real impact by improving customer experiences and leading a dynamic team.
- Qualifications: Leadership experience and strong analytical skills in customer service.
The predicted salary is between 35000 - 45000 € per year.
Our client is looking to recruit a Tech Team Leader to work within the Helpdesk function. This key recruit has overriding responsibility for the effective monitoring, evaluation and training of the 1st and 2nd line customer support team, assessing the customer journey, and implementing positive change. This is an excellent opportunity to join a superb customer centric business where you will be valued and given full support within your role.
This is a fully office-based role for our client as you will interact daily with various teams and that office presence is vital for team support. Identifying customer pain points, working with 1st and 2nd line support teams to deal with specific challenges whilst also being a key point of contact for customers, to ensure a satisfactory conclusion.
Leading, supporting and mentoring your small team to ensure productivity is consistently high. Ensuring exceptional customer service levels are achieved and reporting on these to the Senior Leadership Team. Working collaboratively cross functionally across the business to review and identify coaching and training needs for the teams.
You will design QA based coaching and training materials to continually assess and improve customer experience and track outcomes on an ongoing basis. Ensuring any feedback is acted on through coaching. Involved with adhoc projects.
You will have leadership or supervisory experience, able to analyse the performance of a team effectively and report on KPI's. Able to analyse performance, assess KPI's and provide training and coaching to support this. Excellent reporting skills to provide effective performance led reporting.
You will ultimately understand what excellent looks like within customer service and 1st line support and will thrive delivering on this to a wider team. This role is available now and we are looking for interested candidates to apply immediately. Call us or send your CV for immediate consideration.
Environment Technical Lead in Leeds employer: Lucy Walker Recruitment Ltd
Join a dynamic and customer-centric environment as an Environment Technical Lead, where your contributions will be recognised and valued. Our office-based culture fosters collaboration and support, providing you with the opportunity to lead and mentor a dedicated team while enhancing customer experiences. With a strong focus on employee growth and development, we offer tailored training and coaching initiatives that empower you to excel in your role and advance your career.
Contact Detail:
Lucy Walker Recruitment Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Environment Technical Lead in Leeds
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their customer service philosophy and think about how your experience aligns with their values. This will help you stand out as someone who truly gets what they’re about.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to leadership and team performance. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your achievements effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Environment Technical Lead in Leeds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Environment Technical Lead role. Highlight any leadership or supervisory experience you've had, especially in customer service or support teams.
Showcase Your Achievements:Don’t just list your responsibilities; share specific achievements that demonstrate your ability to improve customer service levels or mentor a team. Use numbers and examples to make your case stronger!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Explain why you’re passionate about this role and how your background makes you a perfect fit. Be sure to mention your understanding of what excellent customer service looks like.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Lucy Walker Recruitment Ltd
✨Know Your Customer Service Metrics
Before the interview, brush up on key performance indicators (KPIs) relevant to customer service. Understand how to analyse team performance and be ready to discuss specific metrics you've worked with in the past. This shows you’re not just familiar with the role but also prepared to drive results.
✨Showcase Your Leadership Style
Be prepared to talk about your leadership experience and how you’ve successfully mentored teams in the past. Think of examples where you’ve implemented training or coaching that led to improved customer satisfaction. This will demonstrate your ability to lead and inspire others.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific customer service challenges. Prepare scenarios where you identified pain points and implemented changes. This will highlight your problem-solving skills and your proactive approach to improving customer journeys.
✨Emphasise Collaboration Skills
Since this role involves working cross-functionally, be ready to discuss how you’ve collaborated with other teams in previous roles. Share examples of successful projects where teamwork was essential, showcasing your ability to communicate effectively and work towards common goals.
