At a Glance
- Tasks: Build long-term customer relationships and ensure a positive experience.
- Company: Creative agency in Harrogate with a thriving team atmosphere.
- Benefits: Flexible working hours, supportive environment, and opportunity to work with well-known brands.
- Other info: Comprehensive handover and excellent career development opportunities.
- Why this job: Join a dynamic team and make a real impact on customer satisfaction.
- Qualifications: 3-5 years of Account Management experience and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
This creative agency with offices in Harrogate is seeking to appoint an Account Manager for a 12-18-month maternity contract. As an Account Manager, you will grow the business by building successful, long-term customer relationships. Your focus will be to satisfy customer needs and requests, responding to queries in a timely and professional manner, and deliver a positive customer experience.
With excellent communication and negotiation skills, the successful Account Manager will be customer-service orientated and be able to join this team before the end of October. Ideally, this role will be fully office based; however, there is a degree of flexibility to working hours and working model. Key responsibilities will include:
- Liaise across internal teams and customers directly via e-mail and telephone
- Maintaining customer data
- Providing admin support to several accounts
- Act as the first point of contact for internal & external customers
- Regular meetings with team and 121's with Line Manager
- Ensuring correct pricing is maintained
- Processing & uploading orders
- Managing stock returns
- Ensuring customer stock is always at an adequate level
- Updating product information
- Processing of returns and forwarding debit notes to Accounts for processing
- Managing customer accounts and compiling monthly summaries
- Producing bespoke customer reports, including sales and stock analysis
- Working with a critical date path to plan and prepare for relevant customer product submissions
- Managing your account to maximise design exposure, sales and profitability, whilst minimising returns
As an experienced Account Manager, you will be in regular communication with suppliers, maintaining and developing relationships as well as working closely with the wider team to develop wider customer opportunities. This is an exciting opportunity; the successful candidate will have:
- 3-5 years Account Management experience
- Strong administration skills
- Excellent communication skills, both written and verbal
- Excellent MS Office skills, including Excel
- Retail experience would be preferred but not essential
This is a fantastic opportunity to join a small and thriving team, where you will be given a thorough and detailed handover and can work with some well-known brands. If you have the above skills and experiences, please share your CV for a confidential review.
Account Manager in Harrogate employer: Lucy Walker Recruitment Ltd
Join a highly regarded creative consultancy in the heart of Leeds, where you will thrive in a part-time role that offers flexibility and autonomy. Our supportive work culture fosters collaboration and professionalism, ensuring you feel valued while contributing to both UK and international operations. With strong employee retention and opportunities for growth, this is an excellent place for finance professionals seeking a meaningful and rewarding career.
Contact Details:
Lucy Walker Recruitment Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager in Harrogate
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Lucy Walker Recruitment Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Lucy Walker Recruitment Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Account Manager in Harrogate
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Lucy Walker Recruitment Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Lucy Walker Recruitment Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Lucy Walker Recruitment Ltd!
How to prepare for a job interview at Lucy Walker Recruitment Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
