At a Glance
- Tasks: Lead high-profile client relationships and manage a remote Project Management team.
- Company: Dynamic company with a focus on retail packaging and innovation.
- Benefits: 25 days holiday, private healthcare, performance bonuses, and hybrid working.
- Other info: Exciting opportunity for career growth in a supportive and social culture.
- Why this job: Join a major UK retail brand and drive service innovation in a fast-paced environment.
- Qualifications: Experience in retail packaging artwork and strong client-facing skills required.
Location: Home based with regular travel to Welwyn Garden City and Southend-on-Sea
Hours: 8am - 5pm (30-minute lunch break)
Salary: £40,000 - £43,000
Benefits:
- 25 days holiday per year
- Private healthcare (post-probation)
- Performance-related bonus scheme
- Hybrid working flexibility
- Opportunity to work with a major UK retail brand and drive service innovation
Overview:
Are you a confident and experienced account manager ready to lead high-profile client relationships in a fast-paced environment? We’re looking for a Retail Packaging Artwork Account Manager to take the reins of a dynamic retail account, acting as the key contact and escalation point for both internal teams and client stakeholders.
You’ll play a crucial role in ensuring smooth delivery of services, driving continuous improvement, and nurturing strong, trusted partnerships. You’ll also oversee and support a remote Project Management team, ensuring effective workload allocation, performance development, and best-practice execution.
Key Responsibilities:
- Serve as the day-to-day lead and escalation point for all internal and external stakeholders.
- Build and maintain strong working relationships to support the delivery and evolution of service provision.
- Line manage a team of remote Project Managers, ensuring workload is balanced and performance is developed and supported.
- Oversee planning and delivery of high-profile or "at risk" projects, providing hands-on support where needed.
- Ensure project delivery meets high standards and client expectations in a fast-paced environment.
- Own all regular client reporting and communication including weekly updates, monthly financial checks/invoicing, and quarterly reviews.
- Collaborate closely with the Head of Client Services to identify opportunities to grow and evolve the account.
- Provide cover for other Account Managers and gain a working knowledge of the Head of Client Services' responsibilities for additional support.
What You’ll Bring:
- Experience within retail packaging artwork - essential
- Strong background in client-facing roles with exceptional communication and stakeholder management skills.
- Proven ability to lead and inspire teams, with at least one year's leadership experience.
- Resilient and composed under pressure, decisive, organised, and able to manage competing priorities effectively.
- Proactive, adaptable, and tenacious with a passion for delivering excellence.
Apply now to take the next step in your career. This is an excellent opportunity to work within a superb business that provides a social and dynamic working culture. If you have the experience and skills outlined above, please send your CV immediately to be considered.
Note: Due to the amount of responses we receive, unfortunately we are unable to give feedback to all individuals. If you have not heard back within 7 days, please assume that you have not been successful for the role you have applied for.
Locations
Retail Packaging Account Manager in Essex, Southend-on-Sea employer: Lucy Walker Recruitment Ltd
Join a highly regarded creative consultancy in the heart of Leeds, where you will thrive in a part-time role that offers flexibility and autonomy. Our supportive work culture fosters collaboration and professionalism, ensuring you feel valued while contributing to both UK and international operations. With strong employee retention and opportunities for growth, this is an excellent place for finance professionals seeking a meaningful and rewarding career.
Contact Details:
Lucy Walker Recruitment Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Retail Packaging Account Manager in Essex, Southend-on-Sea
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Lucy Walker Recruitment Ltd, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Lucy Walker Recruitment Ltd!
We think you need these skills to ace Retail Packaging Account Manager in Essex, Southend-on-Sea
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Lucy Walker Recruitment Ltd, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Lucy Walker Recruitment Ltd and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Lucy Walker Recruitment Ltd that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Lucy Walker Recruitment Ltd
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
