Lucy Walker Recruitment Limited is seeking a Tech Team Leader to manage a busy Helpdesk, overseeing 1st and 2nd line support, monitoring the customer journey and driving improvements.
The role is office-based in Leeds with daily cross-functional collaboration. You will lead a small team, coach on performance, and provide KPI-led reports to senior leadership, ensuring high standards of service and customer satisfaction.
Tech Support Team Lead & Customer Experience Mentor in Leeds employer: Lucy Walker Recruitment Limited
Join a dynamic B2B media and events organisation in Leeds, where your ambition and commercial drive will be rewarded with a supportive work culture that fosters growth and innovation. With hybrid working options and free onsite parking, you'll enjoy a balanced work-life environment while having the opportunity to build meaningful relationships with senior decision-makers across various sectors. This role not only allows you to manage and develop client portfolios but also offers a platform for significant career advancement in a thriving industry.
Contact Details:
Lucy Walker Recruitment Limited Recruitment Team
