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- Tasks: Support sales orders and manage customer relationships from enquiry to delivery.
- Company: Join Lucy Electric, a leader in EV infrastructure with a rich heritage.
- Benefits: Competitive salary, career growth, and a chance to shape the future of e-mobility.
- Why this job: Be part of an innovative team transforming the EV charging landscape.
- Qualifications: Experience in managing complex orders and excellent communication skills required.
- Other info: Dynamic work environment with opportunities for travel and professional development.
The predicted salary is between 30000 - 42000 £ per year.
Work with a cross‑functional team of sales, business development and tendering engineers to support the sales order process. Customer interface from initial customer enquiry to order delivery, managing complex customer orders with time critical delivery requirements and varied contractual obligations. Coordinate and progress through all internal departments to meet and exceed customer expectations, customer deadlines, internal business targets and always provide exceptional customer service.
Part of Lucy Group, Lucy Electric is a global leader in intelligent secondary power distribution. Lucy Electric EV Infrastructure Ltd is a newly formed business entity that brings our 125‑year heritage in switchgear to the world of e‑mobility. We support a range of customers – particularly Independent Connection Providers (ICPs) and Charge Point Operators (CPOs) – with innovative, future‑ready infrastructure to support EV charging.
From package substations and ultra‑high‑capacity feeder pillars for supercharging hubs, to compact residential units designed for driveways, every product is engineered for safety, built to handle tomorrow’s loads, and smart enough to integrate seamlessly with modern monitoring systems. Lucy Electric is not only engineering the grid for the EV era but powering the future of e‑mobility.
The role will be based at Sowerby Bridge, West Yorkshire, travel within the UK may be required from time to time.
Key Accountabilities:- Receive complex customer orders and contracts and manage the internal contract review process through to a successful conclusion.
- Identify and monitor terms and conditions of the order/contract highlighting and escalating within the business as required.
- Ensure that all elements of the order or contract are identified and achieved and that all internal procedures are followed.
- Manage the end‑to‑end order process taking ownership of the order, engaging regularly with the customer, and working with internal teams to problem‑solve any potential issues in achieving the customer requirements.
- Proven experience coordinating complex customer orders.
- Experience of working in a busy office environment.
- Contract management.
- Delegation skills.
- Problem solving.
- Troubleshooting.
- Educated to a degree level or an equivalent level.
- IT literate with excellent Microsoft Office knowledge (including D365).
- Excellent communication and interpersonal skills at all levels.
- Highly organized with good time management skills and attention to detail.
- Tenacious and willing to go the extra mile where required.
- Self‑driven - can work independently and collaboratively as part of a team.
- Build good relationships with internal/external customers.
- Have a strong "customer comes first" focus.
Sales Support/Customer Service Advisor in Sowerby Bridge employer: Lucy Group
Contact Detail:
Lucy Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support/Customer Service Advisor in Sowerby Bridge
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their customer base and how your role as a Sales Support/Customer Service Advisor fits into their mission. This will help you stand out and show you're genuinely interested.
✨Tip Number 3
Practice your communication skills! Since this role is all about managing customer expectations and internal teams, being able to articulate your thoughts clearly is key. Try mock interviews with friends or family to get comfortable.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Lucy Electric and contributing to the future of e-mobility.
We think you need these skills to ace Sales Support/Customer Service Advisor in Sowerby Bridge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Sales Support/Customer Service Advisor. Highlight your experience with complex customer orders and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer service and how your background aligns with our mission at Lucy Electric. Be sure to mention your problem-solving skills and your ability to manage contracts.
Showcase Your Communication Skills: Since this role involves a lot of interaction with customers and internal teams, make sure your application reflects your excellent communication skills. Whether it's in your CV or cover letter, let us know how you've successfully engaged with customers in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Lucy Group
✨Know Your Customer Service Basics
Brush up on your customer service principles, especially how to handle complex orders and contracts. Be ready to share examples of how you've successfully managed customer expectations in the past.
✨Familiarise Yourself with the Company
Research Lucy Electric and their role in the EV infrastructure space. Understanding their products and services will help you connect your experience to their needs during the interview.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific instances where you've tackled challenges in a busy office environment. Highlight your ability to coordinate with different teams to resolve issues and meet customer deadlines.
✨Demonstrate Your Organisational Skills
Be ready to talk about how you manage multiple tasks and prioritise effectively. Use examples that showcase your attention to detail and time management skills, as these are crucial for the role.
