At a Glance
- Tasks: Support sales teams with technical proposals and customer inquiries.
- Company: Join Lucy Electric, a leader in intelligent power distribution solutions.
- Benefits: Enjoy competitive salary, benefits, and potential travel opportunities.
- Other info: Quick and easy application process – apply today!
- Why this job: Be part of a dynamic team, enhancing customer service and technical skills.
- Qualifications: GCSEs in Maths, English, and Science; HNC in Electrical Engineering preferred.
The predicted salary is between 36000 - 60000 £ per year.
Job Purpose
To support our external Sales Teams with the technical proposals needed to help drive profitable business. The ideal candidate will be familiar with the Electrical Utilities Market (DNO, IDNO, ICP, EV, Renewables, rail sectors or export markets etc.). Our candidate will have excellent communication skills, good knowledge of the Electrical industry and preferably hold an HNC or higher in electrical engineering.
Job Dimensions
As a member of the sales and tendering team you will be on the ‘front line’, dealing with initial customer contact through email, telephone calls, answering technical product questions and collating and issuing appropriate sales materials and quotations as guided by the sales team.
Fully supported by the Sales Channel Heads and other departments, you will take ownership to ensure our customers receive best in class customer service, responding to their enquiry or request for information with enthusiasm and professionalism.
The role may involve travel to other Lucy Group offices in the UK and customer premises. This will also involve direct support to the external sales team, assisting them with their external activities.
The role is a salaried position, offered at a competitive market rate + benefits working for a prestigious UK manufacturer.
Key Accountabilities
- Support the Sales Teams with the sales and tendering process by assisting with tender preparation, administration, contract handover, customer call handling and sales generation.
- Support the Sales Teams to gather their data and help with the return actions.
- Communicate customer requirements internally.
- Manage Customer order handover to Customer Services/ Contract Management team.
- Follow-up open tenders to assist the Sales Teams.
- Support for UK Distributors.
- Support L1 (L1 – “standard product enquiries”) Technical Queries received by either phone or email.
- To undertake any other duties and responsibilities as required / instructed to maintain and / or improve the efficiency, quality and service provided by the company.
- Comply with all company policies and procedures and maintain confidentiality of information relating to the company’s business and staff.
Job Context
The position is responsible for:
- Receiving customer enquiries via email, telephone and web-based portals
- Reviewing specification documents including technical drawings and schematics, understand the customer requirements, clarifying where necessary, and matching the application with the most suitable product offering.
- Championing the customer enquiry internally, coordinating, and driving the input from other departments including, but not limited to, Operations, Technical, Marketing, Quality, Logistics, Finance, Customer Services, Legal.
- Completion of Customer Pre-qualification questionnaires
- Authoring of Customer quotations from a data base of pre-configured products
- Authoring of Customer tenders with bespoke solutions
- Maintenance of Tender Procedures and documentation eg. Tender templates/descriptions, Literature/IOMs/Type Test Certs for inclusion in tenders, tenders themselves, skeleton files and post sales Contracts handover.
- Operating and updating the CRM system
- Archive Control
Qualifications, Experience & Skills
- GCSE in Maths, English and a Science or ICT subject
- Competent in the use of Microsoft Office (Excel, Word and Outlook)
- Experience of quoting capital equipment worldwide including working from engineering drawings, electrical schematics or reading from technical specifications would be an advantage
Desirable Qualifications and Experience:
- Familiar with the UK Electrical Utilities Market via either DNO or IDNO, ICP, EV, Renewables or rail sectors
- Similar B2B experience gained in other sectors such as Oil & Gas, Infrastructure or Transportation would be a useful alternative
- Familiar with export markets, using INCO terms and tender bonds
- Experience of working with CAD applications
- Experience of the use of project management tools/practices
- Degree/HND/GNVQ qualification in Electrical Engineering would be a distinct advantage
Essential Skills:
- Experience in administering a CRM application
- Experience of project management techniques and tools would be useful
Desirable Skills:
- Sound understanding of contractual and INCO terms and conditions
- Understanding and application of commercial terminology e.g. margins & factors
Behavioral Competencies:
- You will have excellent attention to detail
- Your excellent organisational skills will ensure the team pulls together
- Your ability to prioritise work and operate to tight deadlines whilst managing the expectations of all stake holders will ensure best in class customer service
Values:
We support and respect each other, we collaborate, continually improve and we ‘can do’
#CVL
Responsibilities
Key Accountabilities
- Support the Sales Teams with the sales and tendering process by assisting with tender preparation, administration, contract handover, customer call handling and sales generation.
- Support the Sales Teams to gather their data and help with the return actions.
- Communicate customer requirements internally.
- Manage Customer order handover to Customer Services/ Contract Management team.
- Follow-up open tenders to assist the Sales Teams.
- Support for UK Distributors.
- Support L1 (L1 – “standard product enquiries”) Technical Queries received by either phone or email.
- To undertake any other duties and responsibilities as required / instructed to maintain and / or improve the efficiency, quality and service provided by the company.
- Comply with all company policies and procedures and maintain confidentiality of information relating to the company’s business and staff.
Qualifications
Qualifications, Experience & Skills
- GCSE in Maths, English and a Science or ICT subject
- Competent in the use of Microsoft Office (Excel, Word and Outlook)
- Experience of quoting capital equipment worldwide including working from engineering drawings, electrical schematics or reading from technical specifications would be an advantage
Desirable Qualifications and Experience:
- Familiar with the UK Electrical Utilities Market via either DNO or IDNO, ICP, EV, Renewables or rail sectors
- Similar B2B experience gained in other sectors such as Oil & Gas, Infrastructure or Transportation would be a useful alternative
- Familiar with export markets, using INCO terms and tender bonds
- Experience of working with CAD applications
- Experience of the use of project management tools/practices
- Degree/HND/GNVQ qualification in Electrical Engineering would be a distinct advantage
Essential Skills:
- Experience in administering a CRM application
- Experience of project management techniques and tools would be useful
Desirable Skills:
- Sound understanding of contractual and INCO terms and conditions
- Understanding and application of commercial terminology e.g. margins & factors
Sales and Tendering Engineer employer: Lucy Group
Join Lucy Group as an HR Business Partner and be part of a dynamic team that is shaping the future of energy and infrastructure in the UK. With a strong focus on employee engagement and development, we offer a supportive work culture that values collaboration and innovation. Our hybrid working model allows for flexibility between our Newcastle and Sowerby Bridge locations, providing you with the opportunity to make a meaningful impact while enjoying a balanced work-life experience.
StudySmarter Expert Advice🤫
We think this is how you could land Sales and Tendering Engineer
✨Tip Number 1
Familiarise yourself with the Electrical Utilities Market, especially sectors like DNO, IDNO, and EV. Understanding the specific needs and challenges of these markets will help you engage more effectively with potential customers and demonstrate your expertise during interviews.
✨Tip Number 2
Brush up on your technical knowledge related to electrical engineering, particularly in areas relevant to sales and tendering. Being able to discuss technical specifications and product features confidently will set you apart from other candidates.
✨Tip Number 3
Network with professionals in the electrical industry, especially those involved in sales and tendering. Attend industry events or join online forums to build connections that could provide insights or referrals for the role.
✨Tip Number 4
Prepare to showcase your communication skills during the interview process. Since the role involves customer interaction, practice articulating your thoughts clearly and professionally, as well as handling technical queries with confidence.
We think you need these skills to ace Sales and Tendering Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in the electrical utilities market and any technical skills that align with the job description. Emphasise your communication skills and any previous roles that involved customer interaction.
Craft a Compelling Cover Letter:Write a cover letter that specifically addresses the responsibilities of the Sales and Tendering Engineer role. Mention your familiarity with the Electrical industry and how your background makes you a suitable candidate for supporting the sales team.
Showcase Relevant Qualifications:Clearly list your qualifications, especially if you hold an HNC or higher in electrical engineering. Include any additional certifications or training that relate to the electrical utilities market or project management.
Highlight Customer Service Experience:Since the role involves customer contact, detail any previous experience where you provided excellent customer service. Use specific examples to demonstrate your ability to handle enquiries and provide solutions effectively.
How to prepare for a job interview at Lucy Group
✨Know Your Electrical Industry Basics
Make sure you brush up on your knowledge of the Electrical Utilities Market, including DNO, IDNO, and EV sectors. Being able to discuss these topics confidently will show that you're well-prepared and genuinely interested in the role.
✨Demonstrate Your Communication Skills
Since the role involves a lot of customer interaction, practice articulating your thoughts clearly and professionally. Prepare examples of how you've successfully communicated technical information in the past.
✨Familiarise Yourself with Tender Processes
Understand the basics of tender preparation and administration. Be ready to discuss any relevant experience you have in quoting capital equipment or working from engineering drawings, as this will be crucial for the role.
✨Show Enthusiasm for Customer Service
The company values best-in-class customer service, so be prepared to share examples of how you've gone above and beyond for customers in previous roles. This will demonstrate your alignment with their values and your commitment to excellence.
